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Forum Discussion
theozero
1 year agoNew Contributor
private links not working correctly outside of the browser
While clicking on a private link in the browser (or copy pasting the URL into a browser) seems to work fine, when I click on that same link from somewhere else, it does open the 1password app but does not bring me to the correct item.
I tried clicking on the link from several other apps - VSCode, Terminal, Notion and this seemed to be consistent.
I can't be sure if this is a mac-only issue, but I am on a mac.
Hello theozero! π
I'm sorry that links to items aren't opening correctly from non-browser apps. I can reproduce the same issue here on my end and I've filed a report with our development team so that they can look into this further.
Hopefully the issue can be fixed in a future update soon. π
-Dave
ref: dev/core/core#30391
20 Replies
- drcxtfvygbuhngvfcdrctNew Contributor
The "Copy Private Link" button will create a link, but that link does absolutely nothing useful.
This has been a complained about issue for a couple years now, no resolution, no priority.
I have 1P for Business, Family, and Personal. All of them extensively use "use private links" in documentation, or "where is that credential" requests. All of that is broken.
Other people have complained that "this isn't critical, just annoying". No, it's critical for the ongoing utility of 1Password in these environments. Teams rely on being able to reference a specific secret directly. I am having to type out "go to the XXX vault, sort by most recent, it has YYYYYY in the title/tags you can search". I sound like a chump, and critical "do this in case things are going bad" runbook documents that were written when private links worked (or under the assumption that it was a brief bug) now need to be re-written with instructions on how to find that secret.
op:// reference values are not clickable by a human end user, and while i love them for automations, it shouldn't be an either-or thing.
The expectation is and should be:
- copy private link button exists
- it generate a link that will only resolve if you have secret access
- someone with secret access clicks that link, and is taken to that secret (in every native application)
- someone without secret access clicks that link and is rejected or confronted with a login screen (whatever is appropriate)
The behavior is:
- copy private link button exists
- that link brings the 1Password application to the foreground
- no deep link between the URL (that goes to a specific secret) and that secret
- no vault change, no going to that specific value.
- cry that my push for 1Password being the "single pane of glass for humans to interact with secrets" was undermined by 1Password acting like Microsoft (derogatory).
private links not working correctly outside of the browser | 1Password Community
Most users are, per your recommendations, running the 1Password desktop applications on macOS/windows. Though i've heard "the link isn't working" from iOS, android, and web users as well.- javilleNew Member
I have no idea how to find 1Password entries when somebody sends me a link. I have tried logging into the 1Password portal in the browser and then clicking the link. Doesn't take me to it. AT A BARE MINIMUM, I wish we could paste the link into the 1Password desktop app and have it find it for me but that doesn't work. I always have to ask my colleagues to tell me what the item is named so I can search for it myself. Our internal documentation uses 1Password links all over the place but I can't click on any link and have it take me to it. So frustrating to have to track people down to get the name of the item. Especially if I'm in a maintenance window and need access to something. Chances are I can't reach who I need to reach to ask them what the item is named.
- DaBarkleNew Contributor
Guys 2 years and no fix? Not sure how this thread is marked as solved when there is no solution or even workaround? To be clear this affects any OS/Device running 1Password 8 and has been an issue since the introduction of 1Password 8. It's a pretty simple bug that has some pretty severe impacts depending on the workflow. Please give us more than this has been passed onto the devs because it's been 2 years and nothing has changed. Keenly await your reply.
- 1P_Dave
Moderator
I'm sorry for the impact to your workflow. The issue is still open in our developer's backlog and I don't have any updates to share at the moment. I'll share your feedback with the team.
-Dave
#30391
- tavrilNew Contributor
Hi Dave,
It's always the same "I don't have any updates to share at the moment", and it is not acceptable IMHO.
We are paying customers, and we deserve an ETA.
Not a wild guess that, like most (all) companies, you have deadlines for your tickets. So either this ticket is such low priority it's like "most likely we'll never be fixed" and it doesn't have a deadline, or it isn't and in that case it should have a deadline. and if so, as paying customers, we deserve to know.
Frankly, I am a long, happy 1Password customer, but I'm so frustrated to have always the same answers from customer supports (not only 1Password). I'm sure a good customer support is a BIG differentiator among providers for all customers, and you could be in the good basket ... but finally you decide to do as most (all) your competitors, i.e. "I don't care about my paying customers ... at least not enough to give REAL answers to their requests".Last but not least, why don't you change the status of this discussion ? "Solved" ?!?! Again, it shows the level of respect you have for your paying customers :-(
- 1P_Dave
Moderator
- tavrilNew Contributor
I confirm both issues
- on iOS, if 1Password is previously β±notβ± opened (or locked), then click on a private link would open 1Password, without taking you to the item referenced on the link. You'd have to go back to wherever the link is, click on it again, and only then 1Password would display the item.
- on macOS, it just doesn't work: even if 1Password is opened and unlocked, clicking on a private link just bring back 1Password application in the foreground, but that's it.
These are not critical bugs, but it's annoying. - james_wNew Contributor
I'm having the same issue. I copy the private link into Bear notes. Clicking the link focuses 1password but doesn't load the item. Only works when pasting the url in the browser and it opens 1password.
My workaround is to manually replace https://start.1password.com/open/i? with onepassword://open/i? in the private link. Then it just opens in the app like it should.
- 1P_Dave
Moderator
The issue still open in our developer's backlog to get fixed in the future, I'm sorry for the inconvenience.
Regarding iOS, I'm not able to reproduce the issue. Can you tell me the following:
- Are you pasting the private link directly into the browser iOS? If so then which browser?
- If you're not pasting the link into a browser then are you tapping on the link from inside of another app? If so then which app? Can you reproduce the issue with Apple Notes?
- On the first attempt, what does 1Password for iOS open to after you unlock it? A random item? Or a different screen?
-Dave
ref: dev/core/core#24708
ref: dev/core/core#18260 - ntentsNew Contributor
I check to see if this is fixed with every new MacOS release, and it's still not. Also, what DaBarkle said about having to click on it twice for iOS (the first time to unlock 1Password, the second to get to the item) is a problem I'm experiencing. I don't know how long that's been happening on iOS.
This is something that used to work without fail on MacOS, and it's a big problem, at least for me.
- 1P_Dave
Moderator
I don't have an ETA that I can share but I've let the team know that this is affecting your workflow as well.
PS/ I, in particular, use Things as a task manager, and it would be great that I dan interact with it also.
Just to clarify, are you putting the private link into Things and then clicking on it from inside of Things? I want to make sure that I communicate your use case accurately to the team. π
-Dave
ref: dev/core/core#30391
- lpuertoNew Contributor
I'm experiencing the same issue and I can tell you that on iOS works.
do you have any ETA to fix this? I think it's not a killer feature, but it's really nice si you need to link with task related to items on 1password.
Thanks!
PS/ I, in particular, use Things as a task manager, and it would be great that I dan interact with it also.