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BikerBob38's avatar
BikerBob38
Dedicated Contributor
1 year ago

QR code turned off?

Messing about in 1Password in an effort to set up 2FA on more of my logins, I found a 2FA login via Watchtower, clicked on [Scan QR Code] got the next window to accept or deny 1Password access to my ...
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BikerBob38's avatar
BikerBob38
Dedicated Contributor
1 year ago

Thank you for replying Dave.

When I went to Screen & Audio Recording, 1Password was turned on.

What I did was toggle it off then back on again and then found in 1Password a site offering 2FA.  There were two choices there Scan QR Code and Ignore.

When I clicked on Scan QR Code, nothing happened.

I tried a restart of the Mac, but once again Scan QR Code did not work.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 year ago

BikerBob38​ 

Thanks for the reply. Do you actually have the website open and displaying its QR code (on screen) for 1Password to see and scan? Do you see any error messages like "QR code detection failed" on the screen after you click "Scan QR code"? 

And, just to confirm, are you using the desktop app to scan the QR code?

-Dave

  • BikerBob38's avatar
    BikerBob38
    Dedicated Contributor
    1 year ago

    [QR Code Detection Failed]

    This is what I got after first logging into Pocket.app using Safari, then launching 1P, navigating to my Pocket entry and clicking on Scan QR Code.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      11 months ago

      BikerBob38​ 

      Thank you for the reply. It sounds like the screen recording permissions are configured properly but the desktop app isn't seeing the QR code on the screen. If you've already made sure that the QR code is visible on the screen before you click Scan QR Code then I'd like to ask you to create a diagnostics report from your Mac:

      Send a diagnostics report (Mac)

      Attach the diagnostics to an email message addressed to [email protected]

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/qr-code-turned-off/158178/replies/158394
      • Your forum username: BikerBob38


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave

    • BikerBob38's avatar
      BikerBob38
      Dedicated Contributor
      1 year ago

      Sorry, forgot to say that I am using the desktop app..