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Forum Discussion
Re: What justifies the huge subscription price increase?
Hello,
I received an email for the price incrising.
It is said that if I renew my subscription before the 03/27/2026 the new price won't be applied.
I ask the friendly support 24/24 7/7 how can I paid and the AI chatbot provide a solution that doesn't work.
How can I contact an human being to pay for my subscription ?
5 Replies
It is said that if I renew my subscription before the 03/27/2026 the new price won't be applied.
Was it said in the email, or some other unmentioned source?
I ask the ...AI chatbot
This seems like exactly the kind of question which the chatbot should be able to answer correctly, usefully, and with authoritative references.
Until someone convincingly indicates otherwise, our choices are clearly described on the Billing page: pay the new amount if your renewal date is is after the new pricing starts, or cancel. 1Password does not have an option to pre-pay.
If the idea of trying to cancel, then immediately re-subscribe at the lower rate, then I suggest having a very well-tested contingency plan in place. Let us know what worked for you.
How can I contact an human being to pay for my subscription ?
Dial the operator and ask to be connected to the 1Password accounts receivable department, eh?*
*[Caution: may contain satire and/or nuts.]
If the idea of trying to cancel, then immediately re-subscribe at the lower rate, then I suggest having a very well-tested contingency plan in place. Let us know what worked for you.
Actually, I did try this solution. The previous price is still offered for renewal, and it clearly shows what you will pay.
I accepted this offer, but then the new price is applied on the billing page.
This is very confusing and dishonest (I accepted a subscription at a price that is not actually applied).
Hello,
I am not english native speaking, I can't dial for an answer.
The chatbot is useless.
In fact I don't understand why the support is so blunt.
The source is in the mail :
Les renouvellements effectués avant le 27 mars 2026 continueront d'être facturés au tarif actuel jusqu'au renouvellement suivant.
It means if I pay before the marsh 27 I can stay to the old price, this is all I want.
I am not english native speaking, I can't dial for an answer.
Please excuse my "funny" response. Humor does not translate well, if at all.
The chatbot is useless.
A very common sentiment, unfortunately.
It means if I pay before the marsh 27 I can stay to the old price
The English version of the email says,
The new price will take effect at your next renewal, provided it’s on or after March 27, 2026. Those occurring prior to March 27, 2026, will continue at the current pricing until your next renewal.
While this could be written much more clearly and not wait until the fifth paragraph before giving the relevant information, the detail which matters here is when your automatic renewal is (already) scheduled. There is no separate option to make a payment.
Any automatic renewal scheduled for a date before 27 Mar 2026 will pay the current price. Any automatic renewal after 27 Mar 2026 will pay the new higher price.
