Forum Discussion
Reporting biometric auth nearly every use
I have the security settings set to enable fingerprint lock, to never require password, and to auto-lock after 8 hours. And yet, nearly every time I go to a site or an app that needs a password, after I select the site from the gboard suggestions, 1Password requires I auth with my fingerprint. If I do 2 in rapid succession, it usually doesn't require it on the second use, but within a few minutes, it's back to asking.
1Password Version: 8.9.12
Extension Version: Not Provided
OS Version: Android 13
Browser:_ Chrome
16 Replies
- 1P_Timothy
Community Manager
Hi jkane001, you can find the guide linked in my post above or follow these steps to create a diagnostics report from your Android device:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon.
3. Tap Settings > Help > “Send diagnostics”.
4. Add a link to this thread and your username before sending the message.Let me know if you run into any issues there!