Forum Discussion

New Contributor

14 days ago

Safari extension causes crash on some sites

Recently, Safari 18.4 on iMac Ventura 13.7.5 does not recognize mouse clicks on some webpages. Then, when I try to close that page, Safari crashes.

I tried turning off the 1Password Browser Extension, and the error goes away.

Any thoughts?

browser extension

macos

9 Replies

1P_Dave
Moderator
11 days ago
Hello SturatWorkey! 👋

I'm sorry that you're running into issues in Safari when 1Password for Safari is enabled. As a start, make sure that you're using the latest version of 1Password for Safari: How to keep 1Password up to date in your browser

If you still see the issue after updating, or you're already running the latest version, then can you check to see if you can reproduce the same issue in a new Safari profile: Use profiles in Safari on Mac

This will tell me more about the issue and I can advise further.

-Dave
- SturatWorkey
  New Contributor
  10 days ago
  Thanks for the reply.
  I used your suggestion to make a new Safari profile, switched to that profile, and the problem still exists. It takes 2 or 3 mouse clicks for the page to respond.
  Closing those pages causes Safari to crash with the error Namespace SIGNAL, Code 6 Abort trap: 6 error
  Stuart
  - 1P_Dave
    Moderator
    9 days ago
    SturatWorkey
    
    Thank you for confirming that the issue also occurs in a new profile. So that the team and I can investigate further, please send in the crash report as an attachment and include a diagnostics report from 1Password for Safari as well:
    
    Send a diagnostics report (browser extension)
    
    Attach the diagnostics to an email message addressed to support@1password.com
    
    With your email please include:
    
    A link to this thread: https://www.1password.community/discussions/1password/safari-extension-causes-crash-on-some-sites/155183/replies/155336
    
    Your forum username: SturatWorkey
    
    The crash report as an attachment.
    
    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
    
    -Dave

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Recently, Safari 18.4 on iMac Ventura 13.7.5 does not recognize mouse clicks on some webpages. Then, when I try to close that page, Safari crashes.

I tried turning off the 1Password Browser Extension, and the error goes away.

Any thoughts?

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Recently, Safari 18.4 on iMac Ventura 13.7.5 does not recognize mouse clicks on some webpages. Then, when I try to close that page, Safari crashes.

I tried turning off the 1Password Browser Extension, and the error goes away.

Any thoughts?

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Safari extension causes crash on some sites","moderationData":{"__ref":"ModerationData:moderation_data:155314"},"body":"

Hello SturatWorkey! 👋

I'm sorry that you're running into issues in Safari when 1Password for Safari is enabled. As a start, make sure that you're using the latest version of 1Password for Safari: How to keep 1Password up to date in your browser

If you still see the issue after updating, or you're already running the latest version, then can you check to see if you can reproduce the same issue in a new Safari profile: Use profiles in Safari on Mac

This will tell me more about the issue and I can advise further.

-Dave

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Thanks for the reply.

I used your suggestion to make a new Safari profile, switched to that profile, and the problem still exists. It takes 2 or 3 mouse clicks for the page to respond.

Closing those pages causes Safari to crash with the error Namespace SIGNAL, Code 6 Abort trap: 6 error

Stuart

SturatWorkey

Thank you for confirming that the issue also occurs in a new profile. So that the team and I can investigate further, please send in the crash report as an attachment and include a diagnostics report from 1Password for Safari as well:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/safari-extension-causes-crash-on-some-sites/155183/replies/155336
Your forum username: SturatWorkey
The crash report as an attachment.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

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