Forum Discussion

Maymone's avatar
Maymone
New Member
3 days ago

Safari extension keeps asking to update the same password

Every time I log into websites, the Safari extension shows a message box to update the password in its records, though there's been no change to it, it's the same password as always.

browser extension
macos

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 days ago

    Hello Maymone​! 👋

    I'm sorry that you're seeing an unexpected update prompt when signing into websites in Safari. Do you see the prompt on every website that you sign into? Or just some websites? 

    Can you check to make sure that you're turned off all other password managers, including the built-in password manager, in Safari: Turn off the built-in password manager in your browser

    Are you able to post a screenshot of the prompt that you see? 

    -Dave