Safari multiple Profiles open Problem

ChristopherPA

Thank you for posting the Support ID. I see that my colleague requested some more information from you via email on December 3rd. Please continue the conversation there and the team will be able to investigate this further.

-Dave

ref: UDL-59516-996

Thanks Dave! Here is the ticket number: UDL-59516-996

ChristopherPA

Our developers released improvements to how 1Password for Safari interacts with Safari profiles with version 8.10.44 back in September but we're still seeing reports from a small number of customers that the issue persists in certain cases. So that I can look into what's going wrong on your Mac, I'd like to ask you to create a diagnostics report from 1Password in your browser the next time that you encounter the issue:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/721339/#Comment_721339
• Your forum username: ChristopherPA

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

How is this not fixed yet? This issue has been going on WAY too long. Since April 2024 or longer? I have extension version 8.10.52.25 and 1Password version 8.10.52

1/20 times it works but mostly have to right-click on the 1Password icon -> Settings -> toggle off/on "Integrate this extension with the 1Password desktop app".

patgmac

I'm sorry for the continued inconvenience. Our developers believe that they have identified the cause of the issue and are coding a fix that should improve the situation with Safari profiles. I hope that a fix will be released to the beta and then the stable version soon.

For the time being, the best workaround is to turn off app integration:

1. Open Safari.
2. Right-click on the 1Password icon in Safari and click Settings.
3. Turn off "Integrate this extension with the 1Password desktop app."
4. Repeat step 2 and 3 for all Safari profiles.

With app integration turned off you'll need to unlock 1Password in each profile separately and you'll need to use your account password (Touch ID and Apple Watch unlock won't be available). I know that it's not the best workaround but I'm sharing it in case it helps.

-Dave

Is there an ETA? It's been known since at least April.

Yes, correct. The team is working on this issue. I'm sorry you encountered it.

So for everyone on the Internet: This is a known bug that is currently being worked on.

Hi andrwhmmr, thanks for sharing your Support ID! We've received your email, and a member of the team will be in touch with you there shortly 😄

ref: UZG-62421-158

Thank you for your kind reply.

The Ticket ID is: UZG-62421-158