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aiko000's avatar
aiko000
New Member
6 hours ago

Security Key still not working in 1Password Mac app - AUTH-1545 unresolved after 2+ years

I'm writing to add yet another report to this long-standing issue. I have a Google Titan Security Key configured as 2FA for my 1Password account. It works perfectly fine in the browser, but the 1Password Mac app simply does not recognize it. The LED stays off, tapping does nothing, and I'm stuck at the "Tap your security key to finish signing in" screen.

This is the exact same issue reported by multiple users going back to late 2023:

In the October 2025 thread, a moderator acknowledged the issue under internal ticket AUTH-1545 and stated it was "being investigated". It is now April 2026 - six months later and nearly three years since the first reports - and there has been no update, no fix, and no timeline communicated to the community.

This is not an edge case. 1Password actively advertises security key support and encourages users to set them up. When users follow that recommendation, they find themselves locked out of the Mac app with no warning whatsoever. For a product whose entire value proposition is security and reliability, that is unacceptable.

I need a clear answer from the 1Password team:

  1. When will AUTH-1545 be fixed?
  2. If there is no fix planned, say so openly so affected users can make informed decisions about their subscriptions.

Silence on a known, multi-year authentication bug is not acceptable for a paid security product.

macos
passkeys

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 hour ago

    Hello aiko000​! 👋

    I'm sorry that you're running into issues when using your security key with 1Password on your Mac. Our development team is aware of an issue where a small number of users have reported that their security key doesn't work to authenticate the 1Password for Mac desktop app however the issue only seems to affect a small number of users and we haven't yet been able to reproduce the issue on our end even when using the exact same make and model of security key. Most customers using the same security key don't encounter any issues. 

    For the time being, as a workaround, you can add an authenticator app as a second factor to your 1Password account and then use the authenticator app to add your account to the 1Password for Mac app.

    So that our support team can confirm that you're running into the known issue that we're tracking, and so that we can collect some additional information for our development team, I'd like to ask you to create and share a 1Password diagnostics report from your Mac:

    Send a diagnostics report (Mac)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/security-key-still-not-working-in-1password-mac-app---auth-1545-unresolved-after/169526
    • Your forum username: aiko000!


    You should receive an automated reply with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    Issue=AUTH-1545