Forum Discussion

Gerard's avatar
Gerard
New Contributor
10 hours ago

Slow performance on new MacBook

Last weekend I moved my stuff from my old 27" iMac to a brand new 16" MacBook. The good part is Apple did a good job on creating the environment to alsmost smoothly transfer my account(s). The bad p...
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ChrisC1P's avatar
ChrisC1P
Icon for Moderator rankModerator
3 hours ago

Hi Gerard​ thanks for reaching out.

I'm sorry that 1Password is slow on your new MacBook.

Using tools like the Migration assistant or Time Machine has been known to cause issues with 1Password.

Let's delete and reinstall the app to resolve the issue - here are the steps:

  1. Quit all open web browsers.
  2. Completely close the 1Password app. If you see the 1Password icon in the macOS menu bar, click on it and select Quit
  3. Drag 1Password from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
  4. Restart your Mac.
  5. Download the latest version of 1Password from the 1Password website: Download 1Password for Mac
  6. Quit any open web browsers and then install 1Password.
  7. Open and unlock 1Password before opening your web browser.

Let me know how it goes or if you have any questions.

-Chris