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Swifthawk's avatar
Swifthawk
New Contributor
4 months ago
Solved

SOLVED: "Integration status: Connection problem" in Firefox on Windows 10

Hello, Team!

This is a problem report for the 1Password app in Firefox on Windows 10.

I've been using the 1Password extension for Firefox for years now, and a few days ago it suddenly stopped connecting to the desktop app, even though the app is running and unlocked.

The extension settings page shows:

Integration status: Connection problem
Please make sure the 1Password app is unlocked.

  • Nothing in my setup has changed; this started spontaneously.
  • I've made sure the 1Password app is running and unlocked.
  • I've checked through all the settings in the extension and the app and nothing seems off.
  • I've tried removing and reinstalling both the extension and the desktop app.
  • Windows and Firefox are up to date and running perfectly.
  • I've disabled all other extensions.

Does anyone have any input on this?

Thanks in advance!

browser extension
windows
  • Swifthawk's avatar
    Swifthawk
    3 months ago

    Dave,

    And I'm sorry for not reporting here that my problem is fixed.  But thanks for the reply!

    I was able to generate a Diagnostic Report from the desktop app, which doesn't seem to be possible from the Firefox extension.  That report showed another nice person from 1Password that my 1Password desktop install wasn't showing in the Installed Apps list in Windoze.  Reinstalling the desktop app fixed that and now it's all good.

    We can call this one SOLVED!

    Thanks again!

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello Swifthawk​! 👋

    I'm sorry that you're running into issues when unlocking 1Password in the browser. It sounds like the communication between the desktop app and the browser extension isn't working.

    Try the steps in this article: If the 1Password browser extension doesn’t unlock when you unlock the 1Password app

    If that doesn't work, I'd like to ask you to create a diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/integration-status-connection-problem-in-firefox-on-windows-10/156969
    • Your forum username: Swifthawk


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    • Swifthawk's avatar
      Swifthawk
      New Contributor
      3 months ago

      Dave,

      And I'm sorry for not reporting here that my problem is fixed.  But thanks for the reply!

      I was able to generate a Diagnostic Report from the desktop app, which doesn't seem to be possible from the Firefox extension.  That report showed another nice person from 1Password that my 1Password desktop install wasn't showing in the Installed Apps list in Windoze.  Reinstalling the desktop app fixed that and now it's all good.

      We can call this one SOLVED!

      Thanks again!

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        3 months ago

        I'm glad that you were able to resolve the issue! Thanks for coming back to let us know. 🙂

        -Dave