Forum Discussion

BMorearty's avatar
4 months ago

Sync from browser extension to Mac app is very slow

I've had this problem for years and have reported it in the past. It's incredibly frustrating.

I use Firefox on a Mac. When I create and save a new login item, the sync from the browser extension to the Mac app is incredibly slow. I created one today and it took more than 10 minutes for it to sync. It finally synced to the app after I went to my page on 1password.com.

Can 1Password please fix this longstanding issue?

5 Replies

  • Hello BMorearty! 👋

    I'm sorry that you're seeing a delay in viewing an item in the 1Password for Mac desktop app after creating it using 1Password in the browser. So that I can better understand the situation, can you tell me the following: 

    1. If you right-click on the 1Password icon in the menu bar and click Lock, and then unlock the 1Password for Mac desktop app, do you see the new item appear in the desktop app? 
    2. The next time that you don't see a new item in the desktop app, does the item immediately appear on 1Password.com? Or is there a delay there as well? 


    I look forward to hearing from you.

    -Dave

    • Hi Dave,

      1. Yes, locking and unlocking the 1Password desktop app does cause the new login to appear.
      2. The item always appears immediately on 1Pasword.com.

      By the way, I forgot to mention that I also tried quitting and restarting the 1Password desktop app. Surprisingly (to me), that did not fix it.

      • 1P_Dave's avatar
        1P_Dave

        BMorearty 

        Thanks for answering those questions! That confirms that the issue is with the 1Password desktop app's connection to your 1Password account. Closing and re-opening the main window of the 1Password app doesn't stop 1Password's background processes so the app might not have locked in your previous tests. 

        So that I can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:

        Send a diagnostics report (Mac)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/sync-from-browser-extension-to-mac-app-is-very-slow/153756/replies/153802
        • Your forum username: BMorearty


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave

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I'm super frustrated with 1Password today....bear with me, this is long.

\n\n

I really dislike the auto-generated 'suggested' passwords the browser extension provides. I sometimes need 1-time use temporary passwords for work, and the suggested ones are too long. Therefore, I often will open up the full app, create a new login item, generate a password, copy it, cancel out of login item creation, \"don't save\"...this process sucks. I read on a forum post that newer versions of 1P may allow them to be shortened.

\n\n

I updated 1P to the latest version. Now my browser extension isn't working. Clicking the 1P logo at the top of Safari does nothing. When on a site with a login, I see the 1P logo in the form, and a box with a blue 'Unlock 1Passsword' button pops up; it also does nothing. I've tried restarting 1P and Safari to no avail.

\n\n

^ This is the main reason for me contacting support.

\n\n
\n\n

Also unrelated but annoying:

\n\n

I logged into the 1P site to request help. I clicked on the email option for support. I filled out the form but received no email confirmation. I'm really not sure if it went through. Looking more closely, I saw that my 1P login did not carry over into the email form.

\n\n

Therefore, I went to make a Community post. I also see that my login does not carry over here. I'm required to create a new login, separate from my 1Password account. So 1Password requires me to create a separate set of credentials to obtain support. (Oh, the irony.)

\n\n

After filling in the form to create a new login for support, my browser automatically redirects and tells me 'Permission Problem: You don't have permission to do that. You need to confirm your email address...' First of all, I didn't try to do anything; it was automatic. I get that I have to confirm my email, but this has been a crappy experience from the start.

\n\n
\n\n

1Password Version: 7.8.8
\nExtension Version: Not Provided
\nOS Version: Big Sur 11.6

","body@stringLength":"2031","rawBody":"

I'm super frustrated with 1Password today....bear with me, this is long.

\n\n

I really dislike the auto-generated 'suggested' passwords the browser extension provides. I sometimes need 1-time use temporary passwords for work, and the suggested ones are too long. Therefore, I often will open up the full app, create a new login item, generate a password, copy it, cancel out of login item creation, \"don't save\"...this process sucks. I read on a forum post that newer versions of 1P may allow them to be shortened.

\n\n

I updated 1P to the latest version. Now my browser extension isn't working. Clicking the 1P logo at the top of Safari does nothing. When on a site with a login, I see the 1P logo in the form, and a box with a blue 'Unlock 1Passsword' button pops up; it also does nothing. I've tried restarting 1P and Safari to no avail.

\n\n

^ This is the main reason for me contacting support.

\n\n
\n\n

Also unrelated but annoying:

\n\n

I logged into the 1P site to request help. I clicked on the email option for support. I filled out the form but received no email confirmation. I'm really not sure if it went through. Looking more closely, I saw that my 1P login did not carry over into the email form.

\n\n

Therefore, I went to make a Community post. I also see that my login does not carry over here. I'm required to create a new login, separate from my 1Password account. So 1Password requires me to create a separate set of credentials to obtain support. (Oh, the irony.)

\n\n

After filling in the form to create a new login for support, my browser automatically redirects and tells me 'Permission Problem: You don't have permission to do that. You need to confirm your email address...' First of all, I didn't try to do anything; it was automatic. I get that I have to confirm my email, but this has been a crappy experience from the start.

\n\n
\n\n

1Password Version: 7.8.8
\nExtension Version: Not Provided
\nOS Version: Big Sur 11.6

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Needed - Update Broke Browser Extension","moderationData":{"__ref":"ModerationData:moderation_data:79228"},"body":"

@mitchcbr:

\n\n
\n

Apparently I fat-fingered my email address, as I've not received any email communication. This would also explain why I didn't receive a confirmation.

\n
\n\n

Do you mind checking your spam folder?

\n\n
\n

In any case, as co-worker pointed out the 1P background service running in the menu bar, with the option to 'Quit 1Password Completely'. I closed that service, restarted my browser, restarted 1P, and now it's working.

\n
\n\n

Thank you for sharing this! I am glad to hear that things are working once again :)

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@ag_ana this is in regards to https://1password.community/discussion/comment/615707.

\n\n

Apparently I fat-fingered my email address, as I've not received any email communication. This would also explain why I didn't receive a confirmation.

\n\n

In any case, as co-worker pointed out the 1P background service running in the menu bar, with the option to 'Quit 1Password Completely'. I closed that service, restarted my browser, restarted 1P, and now it's working.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided

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Hi @mitchcbr!

\n\n

We will be happy to help you with this. I noticed that you also sent us an email with the same question. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

\n\n

Thank you for your patience!

\n\n

ref: KKA-17633-979

\n\n
\n

Therefore, I went to make a Community post. I also see that my login does not carry over here. I'm required to create a new login, separate from my 1Password account. So 1Password requires me to create a separate set of credentials to obtain support. (Oh, the irony.)

\n
\n\n

Indeed, the 1Password.community and the 1Password.com main service are kept on two separate websites on purpose for security reasons, so they require two separate logins. Just imagine if the forum had any issue and the credentials were somehow compromised, an attacker could use them to login to your 1Password account too. Yikes!

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