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BMorearty's avatar
BMorearty
New Contributor
24 days ago

Sync from browser extension to Mac app is very slow

I've had this problem for years and have reported it in the past. It's incredibly frustrating.

I use Firefox on a Mac. When I create and save a new login item, the sync from the browser extension to the Mac app is incredibly slow. I created one today and it took more than 10 minutes for it to sync. It finally synced to the app after I went to my page on 1password.com.

Can 1Password please fix this longstanding issue?

browser extension
macos

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    24 days ago

    Hello BMorearty! 👋

    I'm sorry that you're seeing a delay in viewing an item in the 1Password for Mac desktop app after creating it using 1Password in the browser. So that I can better understand the situation, can you tell me the following: 

    1. If you right-click on the 1Password icon in the menu bar and click Lock, and then unlock the 1Password for Mac desktop app, do you see the new item appear in the desktop app? 
    2. The next time that you don't see a new item in the desktop app, does the item immediately appear on 1Password.com? Or is there a delay there as well? 


    I look forward to hearing from you.

    -Dave

    • BMorearty's avatar
      BMorearty
      New Contributor
      23 days ago

      Hi Dave,

      1. Yes, locking and unlocking the 1Password desktop app does cause the new login to appear.
      2. The item always appears immediately on 1Pasword.com.

      By the way, I forgot to mention that I also tried quitting and restarting the 1Password desktop app. Surprisingly (to me), that did not fix it.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        22 days ago

        BMorearty 

        Thanks for answering those questions! That confirms that the issue is with the 1Password desktop app's connection to your 1Password account. Closing and re-opening the main window of the 1Password app doesn't stop 1Password's background processes so the app might not have locked in your previous tests. 

        So that I can investigate this further, I'd like to ask you to create a diagnostics report from your Mac:

        Send a diagnostics report (Mac)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/sync-from-browser-extension-to-mac-app-is-very-slow/153756/replies/153802
        • Your forum username: BMorearty


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave