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KDESROC's avatar
KDESROC
New Contributor
11 months ago

The 1Password for Windows installer does not install on Windows 11Pro on my Lenovo ThinkPad P16V

I have attempted to install 1Password 8 on my new Lenovo ThinkPad P16V with Windows 11 pro. It does not install. I saw other posts on this forum stating to start in safe mode with networking enabled. I have been able to restart in that mode after encountering errors with starting in SafeMode with only a PIN created to login to Windows 11, which is known problem. I added alternative means to login and was able to get to the c: prompt. I have no idea what to do after that to install the .exe file. Any help would be appreciated.

1Password Version: 8.10.36
Extension Version: 2.26.1
OS Version: Windows 11Pro
Browser: Chrome

windows

5 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    KDESROC

    Thank you for posting the Support ID! One of my colleagues will reply to you via email as soon as they've finished reviewing your logs. Please continue the conversation there. 🙂

    To prevent duplication of efforts, I'm closing this thread.

    -Dave

    ref: VXF-47897-629

  • 1P_Gem's avatar
    1P_Gem
    Icon for 1Password Team rank1Password Team
    11 months ago

    Hi KDESROC! Could you email in to support+forum@1password.com with some logs from 1Password's installation directory so we can look into this further?

    1. Open the Start Menu, paste this code into the search field, and press Enter: %LOCALAPPDATA%\1Password
    2. Once you've navigated to this location, right-click the Logs folder, click Copy, and paste a copy of that folder onto your desktop.
    3. Right-click the folder on your desktop, click Send To, then Zipped folder.
    4. Attach this to your email to support.

    With your email please include:

    Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    Hello KDESROC! 👋

    I'm sorry that you're running into trouble when installing 1Password for Windows on your ThinkPad. Can you tell me a little more about what you're seeing when the installation fails?

    For example, do you see an error message? Or does the installer just close without any errors?

    I look forward to hearing from you.

    -Dave