Touch ID Does Not Work

Hi @peawee:

I've located your diagnostics report in our system, and we'll take a look and be in touch with you there. Thanks!

Jack

ref: GUH-63889-673

[#GUH-63889-673]. just received the ticket number I shall await the response on the issue .

@ ag_ana I've still not received the ticket number so I hope you can find the report which I've sent .

OK ag_ana this has happened again which is quite funny , as I was just surfing the net , looking up profiles and configuration setting for my YubiKey and I used terminal cmds . Tried to log in too apple.com to get a tool to write a file , and the Touch ID is greyed out I've sent a email I am right now doing a report . Ive not received a ticket number asa of yet of writing the message .

Thank you @ag_ana

I shall try to replicate the problem .

@peawee, Fury:

Should this happen again to either of you, I would like to ask you to generate a https://support.1password.com/diagnostics/?mac and email it to us to mailto:[email protected], so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

4 times in 6 months by the way it is a MacBook Air( m1 2020), with monterey 12.0.1

Kind of a pain. Hope it isn’t often.

Glad I could help , I've had to do this every time that it has happened , and it worked every time.

This worked! Thank you so much. My bad for assuming 1PW was the issue. :)