Forum Discussion

alexvy86's avatar
alexvy86
New Contributor
1 month ago
Solved

UI is completely empty in 1Password for Windows

When I open 1Password the UI is completely empty/blank, I can only see the buttons to minimize/maximize/close. I even uninstalled and reinstalled the app and the issue is still there. I tried disabling and re-enabling hardware acceleration, didn't make a difference.

The settings window renders fine though.

This is with 1Password for Windows 8.12.2 (81202037), production channel.

Note: when I uninstalled and reinstalled, my account was still there, which I wasn't expecting. So I imagine some configuration settings are being stored in some user-location, and maybe whatever is causing this issue is also there.

Any suggestions on where to look or what to do to fix this?

PS: I tried attaching an image but the Publish button then complains about a li-image that I need to remove...

windows
  • alexvy86's avatar
    alexvy86
    1 month ago

    The support folks recommended I reset the app (Settings -> Advanced  -> Reset 1Password) and login again, and that fixed the issue :). 

5 Replies

  • alexvy86's avatar
    alexvy86
    New Contributor
    1 month ago

    The support folks recommended I reset the app (Settings -> Advanced  -> Reset 1Password) and login again, and that fixed the issue :). 

  • alexvy86's avatar
    alexvy86
    New Contributor
    1 month ago

    Just to double check, when you disabled hardware acceleration, did you fully quit and relaunch 1Password afterwards? 

    Yes, I did. And tried the same thing with "Use OpenGL rendering", also with no effect.

    I submitted the diagnostics report. The Support ID number I got back is FBE-82395-458.

    • 1P_Gem's avatar
      1P_Gem
      Icon for Moderator rankModerator
      1 month ago

      Hi alexvy86​, thanks for letting me know! I can confirm that we've received your email, and one of my colleagues will send you a reply via email as soon as possible.

       

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    1 month ago

    Hi alexvy86​,

    I'm sorry to hear that the main 1Password window is blank, (although the Settings window renders correctly), and reinstalling hasn't helped.

    Just to double check, when you disabled hardware acceleration, did you fully quit and relaunch 1Password afterwards? You'll need to right-click the 1Password icon in the system tray and choose Quit, then reopen it. The change won’t take effect otherwise.

    If that still doesn't help, I'd like to ask you to create and send in a 1Password diagnostics report so our team can investigate further:

    Send a diagnostics report (Windows)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/ui-is-completely-empty-in-1password-for-windows/167474
    • Your forum username: alexvy86


    You'll receive an automated reply with a Support ID number. Please post that number here. Thanks!