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nicos18's avatar
nicos18
Frequent Contributor
9 months ago
Solved

Unable to create a passkey on SwissID website

Hi,

I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt.

1Password Version: Not Provided
Extension Version: 8.10.58.44
OS Version: Windows 11 24H2
Browser: Edge

browser extension
  • 1P_Dave's avatar
    1P_Dave
    7 months ago

    Hello nicos18​ and dooku​! 👋

    I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.

    For the time being, you can use other authentication methods to sign into the website. 

    -Dave

    #36659

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  • Cruncher's avatar
    Cruncher
    Occasional Contributor
    6 months ago

    I am facing the same issue. I also messaged the Support of SwissID. They only gave me a standard answer that they are only support native iOS, Windows and Android and can`t help me. That`s not acceptable for me.

    With the 2FA App Method which will be disabled in 1 Month this is really annoying.

     

    1P_Dave​ do you have any news on that?

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      6 months ago

      I'm sorry for the impact that the issue is causing. I don't have any news to share at the moment. I've shared your report with our development team. 

      -Dave

  • TMEI's avatar
    TMEI
    New Contributor
    6 months ago

    Same here tested on iOS 18.5 (beta) und macOS 15.5 (beta). Passkey get's stored in 1P but website throws an error.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 months ago

    Hello nicos18​ and dooku​! 👋

    I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.

    For the time being, you can use other authentication methods to sign into the website. 

    -Dave

    #36659

    • tygital's avatar
      tygital
      New Contributor
      4 months ago

      It is still not solved. I totally get it, that 1Password is not the problem here and I hope you are still working on it.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        4 months ago

        tygital 

        I don't have any news to share at the moment, the team is aware of the issue and has reached out SwissID. 

        -Dave

    • born4new's avatar
      born4new
      New Contributor
      6 months ago

      For the time being, you can use other authentication methods to sign into the website. 

      1P_Dave​ Note that swissid announced they will remove other 2FA methods by mid-2025 to exclusively rely on passkeys (received an email last week).

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        6 months ago

        born4new​ 

        I'm sorry for the disruption that the issue is causing. Would you mind posting a screenshot of the email that you received from SwissID (as long as it doesn't contain any sensitive information)? I can pass it along to our development team to help prioritize the issue. 

        If you'd prefer to avoid posting the screenshot to the forum then you can email it to support@1Password.com and include a link to this thread. 

        -Dave

  • dooku's avatar
    dooku
    New Contributor
    7 months ago

    Same here on macOS Sonoma 14.6.1 (23G93). Chrome Browser Version 135.0.7049.85 (Official Build) (arm64). 1Password browser extension version 8.10.70.2781070027, on STABLE channel. I also have the desktop app 1Password 7 Version 7.9.11 (70911001) Mac App Store.

    I do get a prompt first from macOS regarding passkey on SwissID website then Chrome browser with 3 options (iCloud Keychain; use phone, tablet or security key; chrome profile) when I cancel macOS prompt. I do not get a prompt from 1password application at all.