Unable to downgrade from Beta to Production

Thanks for fixing the bug! I was automatically moved to the production channel today when 8.9.4 was installed.

juls

PS -- You have the best forum-based support I have seen.

@julsssark

Thanks I see your report. I have asked the development team to take a look. I'll follow up via email now that we have your logs.

ref: AUG-76494-114

Thanks Ben. Done. [#AUG-76494-114]

Hi @julsssark

I'd like to ask you to create a diagnostics report from your device. This report will include the updater logs, so we can see what logic it applied (or tried to apply):

Sending Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/649930/#Comment_649930
• Your forum username: julsssark

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Ben

There is a bug with changing to the production channel. I was on the beta channel for 8.8 but I switched to the production channel well over a month ago. When 8.8 was released, my about screen continued to show the beta information. This morning I was upgraded to 8.9 BETA. I've confirmed that my preferences are still set to the production channel.

juls

Thank you @Lee_B, we appreciate your perspective on this. 👋 I have filed it with our developers accordingly, and a vote for that feature on your behalf! Many thanks

ref: IDEA-I-1325

I agree with esquared about the information. The current process makes complete sense when you explain it, but it's different to what I believe is the expected behaviour for most users. Maybe something like

If installed release = beta & release channel = production then display

Note you are currently on a Beta release. You will continue to receive Beta updates until the next production release at which time 1password will automatically switch to the production channel. If you need to revert now see instructions here

And I say this acknowledging you already have a long backlog :)

@robd003

You would continue to receive beta updates until the next production release. That's by design. If you'd like to switch immediately there is a path to that but it would require manually uninstalling, reinstalling, and potentially deleting the local database. If you'd like to further investigate that option I'd encourage you to reach out to our team at support@1password.com so we can see what steps you'd need to take to avoid data loss. Beyond that the recommended path here is to hold out for the next production update.

Ben

Jack_P_1P isn't it a little odd that I'm still getting beta releases? I switched to the Production channel so shouldn't I be stuck in limbo until the Production release hits 8.8.0 or above?

It seems like I'm on an infinite loop of beta updates even though I've switched to the Production channel.

Could you please look into why after switching a release channel it seems to have no effect?

Thank you for the information - makes total sense. Minor suggestion - put a tool-tip, or pop-up explaining this if someone changes that setting.