Forum Discussion

Say_Cheese's avatar
Say_Cheese
New Contributor
3 years ago

Upgrade from 7 to 8 is hanging

Hi,

I ran the upgrade from v7 to v8 on my main Mac the other day and all went fine.
I went to repeat the process on my MacBook Pro and it's hanging.

I downloaded the v8 installer, followed the instructions and now the black box that says 'Waiting for data to be moved. Don't quit this app' has been there for over 6 hours now. I think we can safely say that it's hanging.

Any suggestions? Best to just delete v7 altogether, download v8 again and sign in as if setting up on a new machine or is there a better option?

1Password Version: v7 to v8
Extension Version: Not Provided
OS Version: Mac 12.3.1

macos

5 Replies

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Thank you for letting us know that you're now up and running with 1Password 8, @Beelzebozo. Congratulations, and we appreciate you sharing the update with us! 🙌

  • Former Member's avatar
    Former Member
    3 years ago

    I had the same issue, and this fixed it. I've been a 1Password user for too long! Bumping to say thanks.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello Say_Cheese! 👋

    I'm sorry to hear that you ran into trouble when updating to 1Password 8. This is an issue that our developers are investigating and appears to sometimes occur if you have an older "Primary" standalone vault that needs to be migrated to your 1Password account. If you see a "Primary" vault on your Mac then please try the following steps:

    1. Close the 1Password 8 installer.
    2. Open and unlock 1Password 7.
    3. Use 1Password 7 to migrate your "Primary" standalone vault to your 1Password account: Migrate your existing 1Password data from standalone vaults to a 1Password account

    Once this is done run the 1Password 8 installer again. I hope that helps. 😊

    ref: dev/core/core#14453