Upgraded to Family by Mistake — No Response from Support After a Week

Hi,

I recently upgraded my individual account to the Family plan. After realizing it wasn't going to work for us (my wife already has her own separate 1Password account and doesn't want to migrate), I emailed support@1password.com on February 28 asking to revert back to my individual plan and restore my original $35/year pricing.

It's been over a week and I haven't received any response — not even an acknowledgment that my request was received. In the meantime, I'm being billed at the Family rate for a single user.

I haven't added any family members to the account. I just need to switch back to individual with my previous pricing restored.

Can someone from the team help escalate this? I'd really appreciate it.

Thanks, Dominic