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Former Member's avatar
Former Member
3 years ago

Upgrading to 1password 8 from 1password 7

I'm in the process of upgrading my 1password application. It went smoothly on my IOS devices but running the V8 installer I have a screen saying "waiting for dat to be moved. Don't quit this app." It's been running for over an hour now. Looking at activity monitor 1 see 3 1password 7 processes the extension helper and the 1password installer running but none of them using much CPU. Any idea what's wrong?

1Password Version: 8.9.4
Extension Version: Not Provided
OS Version: MacOS 12.5.1
Browser:_ Not Provided

macos

3 Replies

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    On behalf of Jack you're very welcome, @BMAG64!

    You know where to find us if you have any questions in the future. 😊

  • Former Member's avatar
    Former Member
    3 years ago

    Hi Jack, Thanks! Worked like a charm.

    Cheers, BG

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @BMAG64:

    Thanks for reaching out! We've found that sometimes if 1Password 7 isn't open, the migrator may not start as expected. Quit the 1Password 8 installer (you won't lose any data), then open and unlock 1Password 7. After 1Password 7 is open and unlocked, run the installer again. Let me know how you get on with that!

    Jack

    ref: TZP-68673-653