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Former Member's avatar
Former Member
4 years ago

Weird mouse problems with 1Password

Since more than a month I'm experiencing weird mouse problem in the Mac app of 1Password.

When I start the program, it works correct for a while. Then after some time, if I click on - say - a password field, I do not get the "Password copied" message, but the program moves underneath all open windows (of all programs, not just 1password). If I then try to click on anything 1Password does not seem to register the mouse clicks. The only way to do anything, like copying a password to the clipboard, is to use keyboard commands to tab to that field and select it (by pressing space).
If I close and restart the program, everything works correctly for a while. And then the problems start again.

I am using a Wacom tablet as my mouse. The driver of this tablet is up-to-date.
I recently did a clean install of Monterey, but this problem has persisted. I am on the most recent version of 1Password (I checked for updates in the app).
I do not have any mouse problems in other apps/programs: this problem really is specific to 1Password.

1Password Version: 8.7.3
Extension Version: Not Provided
OS Version: MacOs 12.4
Browser:_ Chrome

macos

3 Replies

  • Former Member's avatar
    Former Member
    4 years ago

    I received this number from BitBot:
    [#FWQ-68378-297]

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    4 years ago

    @bhermans

    I'd like to ask you to create a diagnostics report from your device. It sounds like we'll want to take a deeper dive on this.

    1. Open 1Password.
    2. Tap your 1Password account icon from the 1Password home screen.
    3. Tap Settings.
    4. Tap Help.
    5. Click Send Diagnostics.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!