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Forum Discussion
Weird UI glitch after installing the 1P Beta extension
- I had the 1Password app open and unlocked.
- I installed the 1P Beta Extension in Arc.
- I hit ⌘-⇧-X to launch 1P attempting to fill out a form input —
- And the 1P extension UI appeared, but it only had a subset of my accounts in it, and one of my accounts (the account that was open/visible in the desktop app) was marked as locked.
- When I clicked on the desktop app, this is what the UI looked like (minus the blurring) and I couldn't dismiss the overlay nor interact with the rest of the UI until I hit escape:
1Password Version: 1Password for Mac 8.9.7 (80907016)
Extension Version: 2.4.6
OS Version: macOS Monterey 12.6 (21G115)
Browser:_ Arc 0.71.0
3 Replies
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- 1P_Tommy
Moderator
Thanks Chris,
ref: KCH-66279-416
GreyM1P1Password Team
Hey Chris,
Sorry to hear you've had trouble with this. It will be useful for us to see the logs so that we can work out what's happening internally with 1Password step by step. To do this, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
[email protected].⚠️ Don't post your diagnostics report here.
With your email please include:
- A link to this thread: https://1password.community/discussion/134340/weird-ui-glitch-after-installing-the-1p-beta-extension
- Your forum username:
Chris Messina
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)
— Grey
