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Wells Fargo Passkey Not Saving In 1P
Hello. When I attempt to save a passkey from wellsfargo.com in Brave, 1P prompts me to create a new item or update existing:
Regardless of which option I choose, Windows Security prompts me to save the passkey in Windows Hello and the 1P browser plugin displays the following error:
Windows 11 24H2
Brave 1.78.102
1P 8.10.76
1P extension 8.10.76.32
I get the same error on a Mac with the latest version of macOS, Brave, 1P, 1P extension
Any assistance on how to save the passkey in 1P would be greatly appreciated. Thank you in advance.
We're happy to share that our latest release, 1Password 8.10.80, includes a fix for this issue. We appreciate everyone's patience while we diagnosed, created, and tested the fix. Please update to the latest version and let us know how it's working for you!
26 Replies
Still doesn't work with:
1Password for Mac 8.10.80 (81080023) + Firefox 139.0.1 (aarch64) + Firefox 1Password X Extension 8.10.78.43 [Latest version available at https://addons.mozilla.org/en-US/firefox/addon/1password-x-password-manager/]
- 1P_SimonH
Community Manager
Hi Philippe23, it looks like the Mozilla folks are still doing their review before they make it available. Stay tuned for 8.10.80 to be available there soon.
- 1P_SimonH
We're happy to share that our latest release, 1Password 8.10.80, includes a fix for this issue. We appreciate everyone's patience while we diagnosed, created, and tested the fix. Please update to the latest version and let us know how it's working for you!
This is not a solution. It is a workaround.
Nvm
ios workaround worked for me.
I confirmed the 8.10.80-18 beta browser extension works:
https://releases.1password.com/b5x/beta/#1password-in-the-browser-8.10.80-18
Thank you 1Password team for fixing this so quickly.
- 1P_Dave
Moderator
Thanks for letting the community know! A fix is indeed being tested in the latest beta version of 1Password in the browser:
We’ve fixed an issue with creating passkeys for Wells Fargo.
As soon as testing in the beta is finished, we hope to release the fix to the stable version as soon as possible.
-Dave
Same issue on Win 11 Firefox 139.0.1.
Workaround worked: WF app 25.05.01.58 & 1P app 8.10.78 on Android 15.
I have this exact same problem.
The iOS workaround did work for me.
- 1P_Dave
Hello dqualms, iRandy, Philippe23, girozo, gumbus, jcrAggie! 👋
I'm sorry that you're unable to save a passkey for WellsFargo in 1Password. So that the team and I can investigate further, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/wells-fargo-passkey-not-saving-in-1p/156300
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Support Ticket ID: EWF-57388-262
Ticket ID: MSU-43774-222
- 1P_Dave
Thank you for posting the Support ID! It looks like our team has identified a fix, currently in development, that will resolve the issue when it's released in a future update.
When the fix is available, it'll be noted in our release notes.
-Dave
My support ticket ID is YGV-69633-726.
FWIW, I was able to register the passkey from the iOS app and have it saved to 1Password. Then, hitting the passkey login button here https://connect.secure.wellsfargo.com/auth/login/present?origin=cob&LOB=CONS with Firefox or Chrome worked.
Any possible solution for those of us that don't have an iPhone?
This worked for me as well. Passkey created on my iPhone, saved in 1P, then works on my Mac in Chrome. Interestingly, it still asked for a 2-factor code after using the Passkey. So, the combined security of Passkeys and 2-factor authentication.
Same. I initially thought the passkey would forego the 2FA, so I'm not sure how I feel about continuing to still use both. Of course it's more secure having both I'm sure. But I was feeling like the passkeys were supposed to be more secure to begin with. I'm still using both for now.
Thank you. This worked for me.
I'm encountering the same issue with Brave Browser v1.78,102 - MacOS Sequoia 15.4.1 (24E263) Macbook M1 Pro. Could we get a timeline on when this issue would be resolved by the 1Password team. This is quite annoying
Same exact issue. MacOS Sequoia 15.5 on an M2 MacBook Pro. Chrome 136.0.7103.114, 1Password Extension 8.10.76.32
Exact same issue. Both Windows 11 24H2 and Mac Sequoia 15.5. Edge, Chrome and Arc. All most recent versions. Does not seem to be OS/Browser issue?
