What am I meant to do with offline items?

Hello @aazon - sorry for the delay. It looks like a response was sent via email for that support ID number. If you need anything further. Please reply to that ticket and we'll be happy to help!

iherman, No worries! Glad everything worked with those steps.

Oops, I have just seen the post referring to https://1password.community/discussion/141234/what-to-do-if-you-see-a-message-about-offline-items (the thread was too long...). Log out log in, a.k.a. "re-boot the system": after 30+ years of computing, I should have thought it myself...

Yes, it worked. Sorry for the unnecessary noise.

I have the same problem as the person starting this thread. Following the advise above, I have sent a mail to the support:

I have begun to receive these messages for three items in the past month or so. To be honest, I do not remember any more whether this was after the installation of a new release of 1Password or wether I had a system update.

Three offline items is not much and, thankfully, they are not important items either, so I tried to simply delete them, but I could not. I would welcome your advise on what the best way forward would be.

1Password for Mac version: 8.10.8, 81008045, on PRODUCTION channel
Running on a MacBook Pro, macOS Ventura 13.4.1 (c)

I also have 1Password extensions to the different browsers I use (Arc, Safari, Brave) but the warning seems to appear on the separate application only.

The conversation number is [#ITT-21676-156].

Looking forward to your help.

Thanks

I have the same issue. My ticket #: [#XUL-84385-925]

Thank you for your help!

Thanks for your reply, @WasRF_Now1P!

The latest update (8.10.8) made it possible for the app to display any specific items that have been unable to sync to the server. In this case and as with most cases I've experienced, you were likely dealing with items in the 1Password for Windows app that were no longer on 1Password.com and the app was having troubles locating and syncing to them.

There is no more "offline" bucket and all items in the offline bucket synchronized.

Once you signed back in to the 1Password for Windows app, this would have cleared those offline items.

If you run in to further issues, could you please reply to our email with a diagnostics report and we'd be happy to help as needed.

Looking forward to hearing back from you.

I think I may have found and fixed the cause (at least in my use case). I noticed items started going into the "offline" bucket around 5/25. It was about this time that I upgraded my iPhone. The prior one was wiped, without a proper uninstall of 1password.

The following is my theorizing on the inner workings of 1password. My guess is that since my prior phone was still registered as one of my authorized 1password devices, 1password was still expecting to be able to sync to it.

I went to my authorized devices within my 1password profile and blew all auth'd devices away (clearly overkill but I didn't want to search for every instance of my old phone). I then uninstalled/reinstalled every instance of 1password (windows app, firefox add-on, iphone and ipad). There is no more "offline" bucket and all items in the offline bucket synchronized.

Again, this may only be the cause/fix in my particular case. But thought I'd share in case it helps with troubleshooting.

JamesHenderson

As you've linked to there, the instructions cover some of the situations that customers might find themselves in, but some scenarios will need individual help from 1Password Support. Some people will be quite happy to remove the items from Offline Items and that post shows what to do. Otherwise, we'd recommend customers email us a diagnostics report so that we can give them customised support based on their circumstances.

OK, so I now have the same issue. Why can't the solution be shared publicly? It's offing annoying as the issue keeps popping up and distracting me from my work. What am I supposed to do?

edit: OK, for others, the docs are here:
https://1password.community/discussion/141234/what-to-do-if-you-see-a-message-about-offline-items

Thanks for letting us know, @WasRF_Now1P. A member of the team will be reply as soon as possible.

ref: HJJ-38798-894

Experiencing same issue. My ticket #: [#HJJ-38798-894]

Thank you for your help!