What am I meant to do with offline items?

Thanks so much for letting us know, @uhuhleuh! I'm glad Tim was able to assist with the reveal diagnostics report troubles you were encountering on your Mac.

I can see that this ticket had made it over to the appropriate team and we'll be back in touch with you as soon as possible as soon as possible.

ag_mike_d My support ticket is [#VZI-92642-359]. I sent in the diagnostics report.

Your support team (Tim G.) found the issue I had generating the diagnostics report: 1password was not allowed to write files on my Mac (and no explanation was given to user...). Below is what solved the issue, in case other readers can't generate the report either.

Thanks for your support.

dan

HOW TO SOLVE ISSUE WHERE 1PASSWORD CAN'T GENERATE DIAGNOSTICS REPORT

If the "Reveal" button is not displaying a folder with a .1pdiagnostics file, then 1Password may not have the correct permission to generate the report in your Downloads folder. You can assign this permission with the following steps:

Select the Apple icon  from the menu bar and then "System Settings".
Select the "Privacy & Security" tab.
Select "Files and Folders".
Click on 1Password to reveal a menu and enable the "Downloads Folder" toggle.

Once you have done that you can follow the instructions to generate a diagnostics report once more, then attach it to your next reply.

@uhuhleuh - Sorry for the further troubles. Could you check your desktop and let us know if you see a file created there that ends with .1pdiagnostics?

Have you yet to see any email replies with the support ID number, possibly in your Junk folder?

If you're still not having any luck with either the diagnostic report or a support email reply, could try emailing us again at support+forum@1password.com with a copy of some logs from 1Password?
1. In the Windows search bar copy and paste the following and press enter: %LOCALAPPDATA%\1Password\logs\
2. Select everything in this folder, and then right-click and choose Send to > Compressed (zipped) folder.
3. Then, attach that zip file to your email.

Thanks!

ag_mike_d Thanks for your guidance. Tried to get a diagnostics report, but the [Reveal] button doesn't show up anywhere after pressing [Send Diagnostics].

Sent a msg to mailto:support+forum@1password.com anyway but BitBot didn't send an answer... am I doing anything wrong on my end?

Hello folks - Thanks for sending along those Support IDs. It looks responses have gone out.

@uhuhleuh, this continues to be investigated. If you haven't already, could you follow the instructions here and reply with your support ID so we can assist further?

@2Bad, I appreciate you letting us know. If you run into other troubles, we'll be happy to help.

ag_mike_d Thanks for your response. I had another issue where 1Password would not start. When that problem was resolved the issue discussed in this tread was also resolved (it magically disappeared) at the same time.

Here is my code from support mail

[#YZQ-33944-146]

Got the same problem. Here's the code I got from support email:

[#JMQ-35797-511]

I have a lot of items marked as offline. And some of them appear to have been duplicated?

It looks like dev introduced an annoying bug on 8.10.8... any news about a version that fixes it anytime soon?

@2Bad - I'm sorry that you've not received further contact from us. Could you check your spam folder for any correspondence from us?

If the email is not there, could you to create a diagnostics report from your Windows PC and attach it to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/690636/#Comment_690636
• Your forum username: 2Bad

Please let us know if you have any further troubles, but you should receive an automated reply with a Support ID number. If you could post that here, we'll be back in touch as soon as possible. Thanks!