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dvmierlo's avatar
dvmierlo
Occasional Contributor
1 month ago
Solved

What justifies the huge subscription price increase?

Today I received an email from 1Password with the message of a price increase.

Current price: €31.80 EUR / year
New price: €43.80 EUR / year

This is an enormous price. Can someone from 1Password honestly and without any sales pitch justify this huge price increase? After years of a loyal paying 1Password user, this really makes me look around of alternative options.

  • Hey everyone! We hear the concerns about AI, especially when it comes to privacy and security. That’s completely fair. We want to clarify and be very transparent about how this specific feature actually works.

    We use AI internally to help create and maintain a reference list of common websites, things like primary URLs, login URLs, and human-readable names. This work happens entirely on our own systems, not on your device. That information is compiled into a static database. When you create a new login item in the browser extension, 1Password simply checks that database and applies the appropriate readable name. For example, it might label a login “American Airlines” instead of aa.com or “AA.” That’s what the AI-powered item naming feature (launched in 2024) actually is, essentially a smart lookup table that makes saved items clearer and easier to find.

    Importantly, this doesn’t access or analyze your vault, your data stays end-to-end encrypted, nothing from your vault is sent to any AI systems, and no external AI services or large language models are involved.

    We know AI raises important questions, especially when it comes to security and privacy. Our approach is intentionally limited and privacy-respecting, designed to improve usability without ever touching your vault data.

146 Replies

  • Ive been with them since the early days. This is just greed , considering the product has got worse in my opinion. I'm jumping ship when my year is up.

  • MarijkeVD's avatar
    MarijkeVD
    New Contributor

    I just got this email: 

    Current price: $35.88 USD / year
    New price: $47.88 USD / year

    In what world has our income increased by that much?

     

    • cage123au's avatar
      cage123au
      New Contributor

      I could not agree more, an almost 33% increase is just flat out greed. I will be thinking VERY hard as to whether I will be continuing.

  • secops's avatar
    secops
    New Contributor

    Like the others here, I received my "price is raising 20%" email today - my renewal is in April, so at least I got a ~60-day warning. Family plan subscriber for 5 years. Very disappointed. Seriously considering changing now (haven't considered it before today) as this size increase is ridiculous in my opinion.  There is decent competition with strong security and lower price (and also no breaches!).  I'm sure I would have grumbled with a 10% hike too, but probably wouldn't be as motivated to make a change as I am now.

  • snozdop's avatar
    snozdop
    Super Contributor

    Over 20% increase (not an update) for the family plan - that's insane. The product has got worse in many ways (especially the Safari browser extension which is awful at the moment) and literally none of the new features are any use to me at all.

    I've been a customer since it was called "1Passwd" but this is gonna be my last year if they go through with this increase - not that they'll care. I'll switch to Apple Passwords.

    I guess the $950M in venture capital money they got or the $6.8B valuation isn't enough to satisfy their greed, nor the amount of revenue they make from their favoured corporate customers. Individual and Family plans (you know, the very customers that got them going) now get the ensнittification treatment.

    Very disappointing.

    • accordionmelody's avatar
      accordionmelody
      Dedicated Contributor

      As a long-time user, I agree. The balance between software quality and a reasonable price is increasingly slipping. It’s also very disappointing to see and report bugs for a long time without any fixes… I am having the impression that the company focus shifted fully to business customers and UX is just not the main focus anymore.  

  • neoniam's avatar
    neoniam
    New Contributor

    I’ve been using 1Password since 2009 on both Mac and iOS, and later on PC. This increase has made me seriously question the program’s affordability. As others have stated, I will also start looking into alternatives and will take a couple of days to decide on my next steps. You had my trust for many years, but this has blindsided me.

  • sammie76's avatar
    sammie76
    New Contributor

    Thank you to everyone in this thread for sharing your experiences and information — it was genuinely helpful.

    After reading the discussion and taking some time to reconsider, I have now reversed my renewal (which I initially accepted because the announcement felt quite sudden and I felt somewhat rushed) and canceled my subscription.

    I will now move fully into the Apple ecosystem for password management. For the one remaining Windows PC I still use, I’m confident I’ll find a workable solution. Thanks to guidance I received here — and elsewhere — the migration process appears much easier than I initially expected.

    I have used 1Password for many years and would have preferred to remain a customer. However, the combination of a significant price increase and very short notice ultimately led me to this decision.

    If 1Password were to introduce an alternative solution or long-term pricing option for existing customers, I would certainly be open to reconsidering and continuing my subscription at the price level I have paid over the past years. Otherwise, I consider my decision final.

    Thanks again to the community for helping clarify the available options and experiences.

    • iwaddo's avatar
      iwaddo
      Super Contributor

      Can you store everything from 1Password in Apple Passwords?

      Is there a comparison somewhere?

    • tomjepp's avatar
      tomjepp
      New Contributor

      iCloud Passwords has Windows support too. I’ve not tried it yet but will be looking at it too (I have until next January)

  • prime's avatar
    prime
    Super Contributor

    I've been a customer since 2014. The subscription has been the same price since it start, and I have the family plan, and a 20% increases is a bit much. I can see a 10%, but 20% is a lot. 

    I think I am going to look somewhere else. 

  • babalooo's avatar
    babalooo
    New Contributor

    Agree 100%. Been using it since it was first introduced and it has evolved significantly. However, like you, not sure this price increase makes sense when there is a free password manger built into the Apple infrastructure. 

    • prime's avatar
      prime
      Super Contributor

      Not everyone uses only Apple. There was someone on Reddit saying how their son, nephew, or whatever was locked out of their Apple ID and was also locked out of their password. No thanks. 

    • sammie76's avatar
      sammie76
      New Contributor

      I have been a loyal 1Password customer since February 2018 and have happily used the service for many years.

      Recently, I was informed about the subscription price increase from 35.88 USD to 42.70 USD (before tax), which represents roughly a 19% increase. Personally, I consider this to be quite substantial — especially for long-term customers.

      What disappointed me even more was the very short notice before the change took effect. Migrating a password manager is not something that can realistically be done within such a limited timeframe, so I felt forced to accept the increase for now.

      I have already contacted 1Password support directly to share my concerns. However, I must honestly say that this situation makes me reconsider my long-term commitment. As an Apple user, I will now also start evaluating Apple’s built-in password management alternatives for the future.

      This is unfortunate, because I have genuinely enjoyed using 1Password and would have preferred to remain a customer. The combination of a significant price increase and very short advance notice feels disappointing from a long-time customer perspective.

      I hope 1Password takes feedback like this into consideration.

      • tomjepp's avatar
        tomjepp
        New Contributor

        Sadly I think this was inevitable since they were bought by private equity a few years ago. It feels like the classic "more money please, suckers" approach. Especially with the increases to new user pricing a few months ago that absolutely definitely weren't coming to existing users too: https://www.reddit.com/r/1Password/comments/1p9ewoq/comment/nrqlec2/?context=3&share_id=stTEmi4961xrtyy9sJ4Cn&utm_medium=ios_app&utm_name=ioscss&utm_source=share&utm_term=1

        I've been using 1Password since v4. I'm still frustrated I missed out on buying v7 standalone and was effectively forced into a subscription at all.

        On Mac, v8's UI & UX is still worse than v7, and it's buggier as well across all platforms. Quick Access is still a poor replacement for 1Password Mini. No support for local vaults still sucks. I still have more issues with the v8 browser extensions than the old v7 ones.

        From their feature list - most of that has existed for years, and I don't give a crap about AI in my password manager.

        Basically every new feature and blog post is about enterprise/business use cases. I feel like individual users are just a footnote in 1password's business that they really don't care about any longer.