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Former Member's avatar
Former Member
4 years ago

When I upgraded my 1password for Mac from 7 to 8, Some of my credit cards didn't transfer and some

When I upgraded my 1password for macOS from 7 to 8, Some of my credit cards didn't transfer and some of my credit cards were duplicated.
I know they were in the version 7 because I used 1password 7 to fill in credit cards for purchases all the time. Also, I haven't upgraded my iPhone yet and they are present on it.

My credit cards are also all present on the online site (my.1password.com) and there are no duplicates.

I haven't checked other passwords because I have sooo many.

Is there any way to resend?

1Password Version: 8.8.0
Extension Version: Not Provided
OS Version: macOS 12.5.1
Browser:_ 1password app
Referrer: forum-search:https://1password.community/search?Search=missing%20items%20when%20upgrade

macos

1 Reply

  • andrew_l_1P's avatar
    andrew_l_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @HLKeziah,

    Thanks for upgrading to 1Password 8 on Mac, I'm sorry to hear your data isn't displaying as expected. Could I confirm that your 1Password 8 desktop app is using the same account that you checked on 1Password.com? And that it's been connected to the internet since you last checked? Both get their data from your 1Password account so it's very odd that one would show duplicates and the other wouldn't!

    Let me know what you find and we can troubleshoot further from there. 🙂