Forum Discussion

Anonymous's avatar
Anonymous
5 years ago

why are some passwords stored in "Personal" while others are stored in "Michiko Yahoo"?

There are 2 vaults in my account, one called "Personal" that's left-over from a previous account and one called "Michiko Yahoo" that I recently had to open. Why are some passwords stored in one vault...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
5 years ago

Hi @mconklin77:

Thanks for writing in. Since it sounds like some of your vaults might have gotten a bit mixed up, the next best steps are going to be a diagnostic report so we can take a further look at your setup on your device.

I've provided links here for both Mac and Windows:

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!