Why do I get error message saying "Cannot open 1Password data"

:+1:

I sent a 2nd report right after clicking on "Try Again" (which worked again to open 1P).

@AMCarter3

I see it. I'll send you an email shortly.

ref: UFW-52957-619

I restarted and got the usual error message . Then I ran the Trouble Shooting report app as soon as possible and sent it to you.

@AMCarter3

We hope it will. Please don't close or open 1Password until after the report completely generates. I am hoping the logs will show if macOS is using the helper from one of your backups. If you do notate the time when the change occured. It should not really be necessary but every bit of info can help.

I checked... I do not have 1P set to Open at Login. (I know that is not necessary.)

I think the best I can do is start the Trouble Shooting app immediately after starting the computer and seeing the error message. Assuming it will capture what happens for a minute or so, it should capture: 1) 1P not opening normally; and 2) that it did open after I clicked on "Try Again". That should give you BEFORE and AFTER data.

@AMCarter3

My apologies I thought this was occurring on each first start of the app. If you can reproduce and create the report before taking corrective action, that would be helpful.

Can you check one thing prior to that? Do you have 1Password set as a a login item type in macOS? If so, removing that should correct the issue. Right-click on the 1Password 7 icon in the dock > Options> uncheck, Open at Login.

Since this issue occurs when I restart my computer, could you clarify how to run the trouble shooting app right at the moment it starts up?

@AMCarter3

The data should no be causing you any trouble as the issue is more macOS looking for bits and pieces on startup rather than 1Password. Can you reproduce this, and create a diagnostic report, then send it over? Please do it while you see the message. Hopefully, the report will shed some light on the situation.

Sending Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• A link to this thread: https://1password.community/discussion/121901/why-do-i-get-error-message-saying-cannot-open-1password-data#latest

• Your forum username: AMCarter3

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You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Hmmm... I excluded 1Password from Carbon Copy Cloner several days ago. I verified it is excluded today. Why? Because I'm still getting the same error message when I restart my computer or when I wake it in the morning. The message says: "Cannot open 1Password Data. This copy of 1Password cannot open your data. The most likely cause is insufficient permissions, and not a problem with the data itself. Please contact customer support for a solution."

And, as before, my 2nd attempt to open 1Password is always successful. Both the desktop and browser extension open and work normally. Since 1P is NOT being copied to my clone backup, I don't understand why this error message occurs. Could 1P be seeing its data base in my Time Machine backup and getting confused?