1P_Dave ,
Sorry it took a while to get back to you on this. I have a couple issues with this workaround that you are suggesting.
- This is not a consistent issue. I can go weeks without any issues with the application and then suddenly, I boot up my PC and am presented with a window stating 1Password has stopped working and to either ignore or send in a report. I always choose sending in a report.
- Hiding the taskbar as a workaround step? Can I get an explanation of what this is supposed to accomplish? For the life of me I cannot think of how this would impact the way the application works.
- Unlocking and locking via the system tray icon works fine, but since this is not a consistent issue, I am lost as to what this will accomplish as well.
Question I would like to pose to you is:
- Are there any log files we can look at and send over?
- I have not found any entries in the Windows Event Logs that help, so where else can we look to get more information?
- Is there any information that I can provide that the crash reports don't send that would help with this investigation?
One of the issues I see here is that with this being an intermittent issue, your developers are going to have a rough time to investigate this unless there is a way for us to send information in when the issue occurs. Since, for me, it has been a few days since the issue came up, I'm pretty sure the logs have rotated and the issue may not be logged anymore, so having something that I can do when it occurs would help.
Thanks!
