Forum Discussion

Anonymous

3 years ago

windows 11 pro can't log into App

I have a situation where one user can't log in using a PC running Windows 11 Pro. He has deleted and re-downloaded the app from our master account. Ideas or similar experiences?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: PC Windows 11 Pro
Browser:_ Edge
Referrer: forum-search:https://1password.community/search?Search=windows%2011%20pro%20can't%20log%20in

windows

3 Replies

FrankyO1P
1Password Team
3 years ago
Hi @jpos,

Thank you for verifying that he can log into 1Password.com.

We'll look forward to receiving that diagnostics report.
Anonymous
3 years ago
Yes, he can log in on 1password.com and his iPhone. Just not on the Windows device. I will work with him on the diagnostic report.
FrankyO1P
1Password Team
3 years ago
Hi @jpos

Thanks for reaching out, I'll be happy to look into this for you.

Is the user able to log in to their account 1Password.com?

If they are able to login into 1Password.com I would like to investigate further. I'd like to ask you to have the user create a diagnostics report from their Windows PC:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+windows@1password.com.

With your email please include:
* https://1password.community/discussion/134359/windows-11-pro-cant-log-into-app#latest
* Your forum username: jpos

We'll look forward to hearing from you.

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I have a situation where one user can't log in using a PC running Windows 11 Pro. He has deleted and re-downloaded the app from our master account. Ideas or similar experiences?

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: PC Windows 11 Pro
\nBrowser:_ Edge
\nReferrer: forum-search:https://1password.community/search?Search=windows%2011%20pro%20can't%20log%20in

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I have a situation where one user can't log in using a PC running Windows 11 Pro. He has deleted and re-downloaded the app from our master account. Ideas or similar experiences?

\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: PC Windows 11 Pro
\nBrowser:_ Edge
\nReferrer: forum-search:windows 11 pro can't log in

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He has deleted and re-downloaded the app from our master account. 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8.10.78","conversation":{"__ref":"Conversation:conversation:156851"},"id":"message:156851","revisionNum":1,"uid":156851,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":20766,"login":"caminashell","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-1.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":20},"postTime":"2025-05-28T08:58:19.081-07:00","lastPublishTime":"2025-05-28T08:58:19.081-07:00","readOnly":false},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstNC1VWHNrNHQ","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:4":{"__typename":"Rank","id":"rank:4","position":3,"name":"1Password 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windows 11 pro can't log into App","moderationData":{"__ref":"ModerationData:moderation_data:145773"},"body":"

Hi @jpos,

\n\n

Thank you for verifying that he can log into 1Password.com.

\n\n

We'll look forward to receiving that diagnostics report.

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Yes, he can log in on 1password.com and his iPhone. Just not on the Windows device. I will work with him on the diagnostic report.

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Hi @jpos

\n\n

Thanks for reaching out, I'll be happy to look into this for you.

\n\n

Is the user able to log in to their account 1Password.com?

\n\n

If they are able to login into 1Password.com I would like to investigate further. I'd like to ask you to have the user create a diagnostics report from their Windows PC:

\n\n

Sending Diagnostics Reports (Windows)

\n\n

Attach the diagnostics to an email message addressed to support+windows@1password.com.

\n\n

With your email please include:
\n* https://1password.community/discussion/134359/windows-11-pro-cant-log-into-app#latest
\n* Your forum username: jpos

\n\n

We'll look forward to hearing from you.

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