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sam999a's avatar
sam999a
New Contributor
2 months ago

Windows 11 reentering password

I have set the option in 1password to never require reentry of my password and enabled the windows hello with TPM settings also. Why is it that nearly everytime I do a windows update that I need to reenter the password? It's annoying to the point where I've started looking for another password manager even though I really don't want to change.

windows

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello sam999a! đź‘‹

    I'm sorry that you're being prompted for your account password unexpectedly. Sometimes you might need to enter your account password even if Windows Hello is turned on such as:

    • If the amount of time in Settings > Security > “Confirm my account password” has elapsed.
    • If your face or fingerprint isn’t recognized, or there was an error on your companion device.
    • If you’re trying to change your account password.
    • If you’ve restarted 1Password, including after updating 1Password or restarting your PC, when the Trusted Platform Module isn’t turned on.


    If none of these bullet points apply to your situation, then can you tell me if you're prompted for your account password even if you just restart your Windows PC when not installing any updates? Can you also confirm that you're running 1Password for Windows 8.10.70 or later? 

    -Dave

    • sam999a's avatar
      sam999a
      New Contributor
      31 days ago

      Thanks for getting back to me Dave. Unfortunately none of the bullet points apply. 

      I can restart my machine without having to reenter the password - it seems like it's only when I do a Windows update that it asks for it again. 

      I'm running version 

      8.10.70  -  81070026

      I've attached the details of the TPM version I have as well as my 1password settings in case they are of any help.

      Thanks

       

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        30 days ago

        sam999a 

        Thank you for those screenshots. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from your Windows PC:

        Send a diagnostics report (Windows)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/windows-11-reentering-password/154478/replies/154561
        • Your forum username: sam999a


        You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

        -Dave