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rickmla2's avatar
rickmla2
New Contributor
20 days ago
Solved

Windows ARM64 Installer Fails to Update

I'm trying to update to the latest version of 1Password for Windows on ARM, and none of the three "Restart Now" buttons in the image below do anything. No response at all when you click. I tried downloading the EXE installer from the 1Password website, but it said a newer version was already installed.

windows
  • 1P_Dave's avatar
    1P_Dave
    20 days ago

    Hello rickmla2​! 👋

    I'm sorry that you're running into an issue when updating the ARM64 version of 1Password. This is an issue that our development team is currently working to resolve. Can you completely close the 1Password desktop app by right-clicking on the icon in the Windows taskbar and clicking Quit. Then re-open 1Password and try to update again.

    Let me know if you run into any issues. 

    -Dave

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    20 days ago

    Hello rickmla2​! 👋

    I'm sorry that you're running into an issue when updating the ARM64 version of 1Password. This is an issue that our development team is currently working to resolve. Can you completely close the 1Password desktop app by right-clicking on the icon in the Windows taskbar and clicking Quit. Then re-open 1Password and try to update again.

    Let me know if you run into any issues. 

    -Dave

    • rickmla2's avatar
      rickmla2
      New Contributor
      20 days ago

      The developers fixed it. Quitting, restarting, and updating worked perfectly. Thank you!

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        18 days ago

        I'm glad that you were able to update 1Password. 🙂

        -Dave