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MattTheITGuy's avatar
MattTheITGuy
New Contributor
5 months ago

Windows Hello and the Passkey Nightmare

I don't know what I did on my old PC to get Windows Hello to stop making a mess of my passkeys, but I just got one of these shiny new Windows 11 Copilot+ machines and now the problem is back.  I can't get Windows Hello to stop "helping" every time I want to save a passkey.  If I use Firefox, it's all good.  If I use Vivaldi, which is my daily driver on my work machine, Hello insists on getting in the way which means I get a typically messed up passkey that only works on my work laptop (or not at all) and not in 1Password.

All the usual searches always go back to either "disable Windows Hello" which will cause all kinds of mess on these new 11 machines, or go into the chrome://password-manager hidden settings and disable the Hello integration, which I did.  Somehow on my last laptop I managed to beat it into submission so I can use 1Password for passkeys, but I don't remember exactly what I did and now the problem's back on the new machine and I'm tearing what little hair I have left out trying to get passkeys to behave again.

Any suggestions on what magic combination of settings I may need to make Windows Hello say goodbye and let me use 1Password for passkeys on Chrome browsers without getting in the way?

browser extension
windows

2 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    5 months ago

    Hello MattTheITGuy​ and zkhcohen​! 👋

    I'm sorry that 1Password isn't prompting you to save and sign in with passkeys. As a first step, make sure that the built-in password manager is turned of in your browser using the steps in this guide: 


    Next, make sure that 1Password's settings are correct:

    1. Open your browser.
    2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    3. Double-check that "Make 1Password the default password manager in this browser" is turned on. 
    4. Click Autofill & save. 
    5. Make sure that the following are turned on:
      • "Offer to save and fill logins and other items".
      • "Offer to save and sign in with passkeys". 


    Then try to save or sign in with a passkey again: Save and sign in with passkeys in your browser

    If that still doesn't work then can you tell me which version of 1Password is currently installed in your browser: Find the version numbers for 1Password and your operating system

    -Dave

  • zkhcohen's avatar
    zkhcohen
    New Contributor
    5 months ago

    Noting that this is an issue for me as well. Windows Hello has suddenly started hijacking every prompt to create a new passkey, half-way through the 1Password setup workflow.

    I'm using the 1Pass Firefox extension, with the Windows Desktop App.

    I'm wondering if this new behavior is partially caused by the preparations to introduce 1Password as an alternative to Windows Hello: https://www.1password.community/discussions/1password/beta-release-1password-now-supports-windows-11-passkeys/156200