Windows Hello not working for 1Password application
I have recently upgraded my PC (including CPU and motherboard). After the upgrade Windows face recognition stopped working for the app. Every time I log in it says "enter password before you can use Windows Hello", but no face recognition prompt after entering my password. I probably should also mention that I use TPM for 1Password. I've tried reinstalling the app, but no help so far.
1Password Version: 8.10.28 Extension Version: 2.22.1 OS Version: Windows 11 Pro 23H2 Browser: Chrome
Hi AntonMakarenko! I'm sorry to hear that the problem came back. Could you email in to support+forum@1password.com with a diagnostics report from 1Password, so we can look into this further?
Looks like it helped. I tried to re-add my face, but that had no help. Looks like full Windows Hello reconfiguration (including PIN) was required. Thank you!
I'm sorry that sometimes the Windows Hello isn't working to unlock 1Password. As a first step, I suggest that you remove and then re-add all of your Windows Hello options, such as facial recognition, fingerprint and PIN. If the option to remove the PIN is greyed out, you may need to disable the option to “only allow Windows Hello sign-in for Microsoft accounts” on this device first.
You can find your current Windows sign-in options using these steps:
In the Windows search bar, type “Account”, then select Manage Your Account
Select Sign-In Options.
Here you should find a list of your current sign-in options. Remove any Windows Hello-associated options, such as fingerprint, face, and PIN.
Re-add any options you’d like to use as part of your Windows Hello setup.
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I have recently upgraded my PC (including CPU and motherboard). After the upgrade Windows face recognition stopped working for the app. Every time I log in it says \"enter password before you can use Windows Hello\", but no face recognition prompt after entering my password. I probably should also mention that I use TPM for 1Password. I've tried reinstalling the app, but no help so far.
\n\n\n\n
1Password Version: 8.10.28 \nExtension Version: 2.22.1 \nOS Version: Windows 11 Pro 23H2 \nBrowser: Chrome
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I have recently upgraded my PC (including CPU and motherboard). After the upgrade Windows face recognition stopped working for the app. Every time I log in it says \"enter password before you can use Windows Hello\", but no face recognition prompt after entering my password. I probably should also mention that I use TPM for 1Password. I've tried reinstalling the app, but no help so far.
\n\n\n\n
1Password Version: 8.10.28 \nExtension Version: 2.22.1 \nOS Version: Windows 11 Pro 23H2 \nBrowser: Chrome
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I probably should also mention that I use TPM for 1Password. I've tried reinstalling the app, but no help so far. \n\n \n\n 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Hi AntonMakarenko, thanks for letting us know! We've received your email, and a member of the team will be in touch with you there shortly 😄
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Hi AntonMakarenko! I'm sorry to hear that the problem came back. Could you email in to support+forum@1password.com with a diagnostics report from 1Password, so we can look into this further?
Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!
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Unfortunately, the problem came back. It looks like resetting PIN and face recognition was only a temporary solution.
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I'm happy that the steps resolved the issue. Let me know if you do run into any other problems. 🙂
\n\n
-Dave
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Looks like it helped. I tried to re-add my face, but that had no help. Looks like full Windows Hello reconfiguration (including PIN) was required. Thank you!
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I'm sorry that sometimes the Windows Hello isn't working to unlock 1Password. As a first step, I suggest that you remove and then re-add all of your Windows Hello options, such as facial recognition, fingerprint and PIN. If the option to remove the PIN is greyed out, you may need to disable the option to “only allow Windows Hello sign-in for Microsoft accounts” on this device first.
\n\n
You can find your current Windows sign-in options using these steps:
\n\n\n
In the Windows search bar, type “Account”, then select Manage Your Account
\n
Select Sign-In Options.
\n
Here you should find a list of your current sign-in options. Remove any Windows Hello-associated options, such as fingerprint, face, and PIN.
\n
Re-add any options you’d like to use as part of your Windows Hello setup.
Let me know if that doesn't resolve the issue and I can help further.
\n\n
-Dave
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