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YubiKey 5C NFC
When I try to use yubikey with 1Password, it does not work. I have successfully added my yubikeys to my account with no issue (YubiKey 5C NFC, and YubiKey 5 NFC). I then try to unlock 1Password on my iPhone, it asks for the key, I try to use the NFC feature, that doesn't work at all.. I then insert the 5C key into the usb-c charging port on my iPhone, and it says there are no credentials stored on that key. Um.. What? I then removed and re-added my 5C key and tried again. Same thing. So whats the issue, and how do I resolve it?
Cancel subscription messes
Mess number 1 I go to https://my.1password.com/billing/payments I see Cancel subscription It says When your billing period expires, your account will be https://support.1password.com/frozen-account I am fine with it as my next payment is on March 6, 2026 I click Cancel subscription, choose my reason (personal reason, totally not related to Perplexity AI) My account became frozen immediately on the same website When I click Cancel subscription, I expect my account to remain active until March 6, 2026 but it became frozen instead. Mess number 2 Still at https://my.1password.com/billing/payments I can see my Payment methods section is empty I am confused because I did not remove my card (nor there is a way to remove it) When I click Cancel subscription, I did not expect my payment method to be deleted at the same time. Maybe this is the cause of my account become frozen, no card = frozen? Mess number 3 Still at https://my.1password.com/billing/payments I want to subscribe to new plan to unfrozen my account I click the button to subscribe (don't remember which) In the popup, it says trial until March 6, 2026 (the original payment date) and my card won't be charged before that date I think it made sense, no card = frozen, simple enough I just need to have the same plan and my account will be back to active state until that date I don't plan to subscribe for another year if I forgot to cancel I chose monthly payment, worst case is I forgot and have to pay $8 I click subscribe It says Your next payment is on December 22, 2025 When I see trial with a date, I expect trial with that date, not a bait and switch. Now I don't know what to do, the chatbot is as useful as Anne Frank's drum kit. Somehow I managed to get the chatbot to come up with support ticket ID RDX-98561-873. But the context is all over the places so I guess I better write here with nice format.
Unable to change calendar/date format to EU
Hello. I am a Family Organizer trying to enter all our family's passport details. We are all European, but all CALENDAR/DATE fields in 1Password only accept and automatically display American date format (MM/DD/YYYY)? I don't see any option in my Admin console to change my country/language settings which may change the CALENDAR DATES in 1Password to European format (DD/MM/YYYY), am I missing something? Thanks.Why Do Copies of Logins Appear in Archive?
A member of my family (call them Andrea) who has a personal 1Password license forgot their main 1Password password for that account but could still authorize using biometrics. As a result of not knowing their password they could neither create new login items nor update existing ones. Per the 1Password support area, I added them to my family account and copied Andrea's items from their Private vault on the old personal license using copy and paste into their Private vault attached to the family account. I also moved all items that my partner (call them Peter) and I shared from the Shared vault attached to the family account to a new vault that was limited to the two of us. After taking these steps, the items that had been archived from the Family Shared vault were still in the archive, visible to all users when you clicked on the button that says View Archived Items; all the items from the Private vault from the former (Andrea's) personal account were visible to that formerly personal user (Andrea). My primary question is: why are all the old passwords from the personal vault appearing in Andrea's archive? My second question is: How can I hide the archived items from the Shared vault that were formerly visible to me and Peter and are now visible to Andrea as well? Do I just have to delete them??
Can't remove myself from family account
Hi! I was a family member before the family owner decided to discontinue the family account. Because I really like 1Password I started my own family, which is fine. Unfortunately, I'm not able to delete the now frozen previous account which is still linked to the first family. I asked the former family owner several times but he did not remove me from the discontinued family, yet. I really want these data to be deleted. How can my previous account be removed? I'm still able to log into the frozen account but I do not have any option to delete it myself. According to EU law (GDPR) I must always have the option to delete my account and my data as soon as the business relationship has been terminated (as long as legal retention periods are followed). As of now I'm not able to remove the data linked to my previous account from 1 Password. Therefore for me, this seems like a serious GDPR law violation. Please, 1Password team: Get this fixed!
Feature Request: Customize Autofill Sort
I have a number of shared vaults with family members. I'd like the Autofill sort so that it places items from my Private vault ahead of any other shared vaults. For example, each of my children have their own bank account and the logins are in separate shared vaults we can each see. I rarely need to login using their credentials, but when I go to my bank website, it shows Autofill with every child's account sorted by title, like this: Our Bank (Child 1 Name) Our Bank (Child 2 Name) Our Bank (Child 3 Name) Our Bank (Me) I'm almost always using my account from the Private vault but I have to scroll down to get to my account. Would love it if there was a way to customize to order by vault. Or at least automatically sort the Private items first. Thanks!
