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Copying and Pasting Icons
I first commented on the subject of loosing the ability to copy and past icons in version 8, some four years ago. Since then I have mislaid my community login and password and so have reenrolled as a new user. I administer a family account. We have collectively, 7 x MAC desktops, 2 x Windows desktops, 7 x iPhones, 8 x iPads. The ability to create entries in 1Password with identical icons is important to all users. For those, less technically confident, the icon provides a secure and confident way to recognise entries - many within a shared vault. Individuals, when automatically offered the upgrade in their 1password app, thought, as instructed by me over many years, to keep their apps up to date for security reasons. Having upgrade their iPhones, iPads etc to version 8, the very first calls and emails to me, concerned the loss of the ability to copy and paste icons. Many thought it was a misunderstanding of the new version 8 - it wasn't. We still appear, not to have addressed this issue? As a consequence I had to uninstall everyones version 8 and reinstall versions 7. As I type this on a MAC desktop, I am the only user running version 8 on any device!! On my iPhone, I am running both versions, just so that I can utilise the 'copy and paste icon' facility. Although you have provide in version 8 a 'dropdown' below the icon (in edit mode) providing 'choose a photo' and 'choose a file' - neither of these provide a suitable resolution to version 7 'copy paste'. We use 1password in our family for everything, having spent years drumming into everyone the need to be secure and adhere to good password practices. I feel everyone is missing out on he update of version 8 JUST because of a 'copy and paste' issue. Please can you address this ASAP ? I'm sure that many have similar views even though the numbers may not reveal themselves in your community forum - Out of our family, I am the only community user, but they all have the same issue - their may well represent many other users who do not visit the community forum. Thank you
Incorrect list of cards on bank portal
Hello, My bank (CIBC) has updated their portal. SInce then, the list of numbers (card numbers) proposed by 1Password is the list of credit cards I own, not the list of bank cards. I have updated URLs in my bank card entries to reflect the new navigation at the bank: no change. If I enter my bank card manually, 1password offers to store a new credit card entry... What am I missing ? Martin
Trouble getting started
We purchased a family account, and I have had multiple issues getting things up and running. Issues that seem to be causing problems- We use both Mac and Windows devices. -Wife and I use a shared email and our own emails. -Seems like we get passwords set, but then try to access the sites and can't. It seems like sites with more in-depth (high security) don't work well with 1Password. This problem, in particular, is troublesome as it does not allow us to access important sites like Capital One. I have watched some YouTube videos, but none seem to be helpful. Any suggestions for help, specifically video help? Thank you, 1Frustrated customer
Sharing Passkeys
Can somebody help in the following situation: I created recently a passkey for http://www.amazon.de SHARING with 1Password family members is not working. when I placed the passkey in the "Shared" vault. For me it works really well on all my devices, when using 1password. Thanks for helping!Trouble Creating New Account
I am in the free trial phase. I wanted to see how 1password would work with passwords that I typically use on a shared work computer (classroom podium). When I used the browser plugin in Chrome to sign into 1password, I was asked if I want to include all the passwords in the My family account. I'd rather just give a shared work computer browser access to the passwords I use for work. Creating a Work vault did not work -- it seems I need to crate a Work account. When I go to Manage Accounts \ Create a New Account, I sign in with email, password, key, etc., but I am then just taken back to my My Family account. There's no way to create a new Work account or "sign into a new account" as I see in the online instructions. What am I doing wrong?Account deleted my accident
My account got deleted by accident when trying to just delete my wife's account. It say I no longer have an account. I still know my password and have the security code and they recovery code. I have tried the "Having trouble signing in?" and put in the recover code but is just tells me there is an error. Is there any way to get my account back and all my passwords. I have contacted support but have not heard anything back yet, I have just got the automated email saying a ticket has been created.
Need help getting a ticket resolved - trial expiring in 4 days
Hi 1P_Dave and team, following up on the thread you closed last week. When closing it you mentioned a colleague had replied to me via email. I responded to that email the same morning and followed up again this morning but have not heard back since. To summarize the issue: I signed up using a promotional link on the 1Password homepage but selected "add payment details later" during signup, which I believe caused me to exit the promotional checkout flow. The discount is no longer showing when I go to upgrade to the Family plan. My trial expires in 4 days. I've been trying to resolve this since Monday the 13th and just need someone to help get this over the finish line so I can subscribe. Happy to provide my ticket number if needed. Thanks, MitchelLinked Items instead of duplicates
I have several family members and several vaults. I'd like to "link" an item from my vault (like a personal credit card) into my family vault or my daughters vault. So they see the item (read-only) but it's a linked copy. So if I update my credit card information then all the linked copies immediately see the change. No need to delete and re-duplicate. Is this possible?
