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Cancellation prior to renewal
I tried to cancel 1Password prior to the renewal date and was unsuccessful. I have reached out to 1Password via chatbot who send me an email correspondence that a support team would get back to me. I have had not support team get back to me (did check junk mail). Chat bot continues to send me emails. Is there another way to get ahold of a customer support individual? My wife and I have been long time users of 1Password. You would think someone would at least respond back .....
How to Migrate 1Password Vaults to Bitwarden Folders (With Passkeys!) using iOS 26 CXP
I just finished migrating my credentials from 1Password to a fresh Bitwarden setup, and I wanted to share a workaround for a major pain point regarding vault organization and Passkeys. Those who used 1Password v7 will remember that exporting by vault was standard. In v8, this has been reduced to an "all-at-once" account export. If you want to maintain your organization during a move, this creates a mess. The Challenge: Maintaining Structure If you have multiple vaults (Work, Personal, Shared, etc.) and want them to land in specific Bitwarden Folders, an "all-at-once" export creates a massive, unorganized pile. Plus, standard file exports (CSV/1PUX) usually break Passkeys. The Solution: The "Single-Vault Pipeline" (iOS 26 CXP) By using the newly introduced Credential Exchange Protocol (CXP) on iOS 26, you can move your data app-to-app, vault-by-vault, and keep your Passkeys intact. (Note: I used a 1Password Family account and a free Bitwarden account for this). The Migration Manual: Prep 1Password (Web Browser) Log into 1Password.com on a desktop. Go to Manage Account > People > Select your account > Manage Vaults. The Trick: Deselect all vaults until only one is left visible to your user. Now, your mobile app will only "see" that specific vault. The CXP Transfer (iOS Device) Open the 1Password app on your iPhone/iPad. Navigate to Settings > Advanced > Start Export. Enter your account name (there is a hint at the bottom) and approve. Select Bitwarden as the destination. It will open Bitwarden and securely transfer everything from that one visible vault—including Passkeys and TOTP seeds. Assign to Folders (Bitwarden Desktop) Open the Bitwarden Web Vault on your computer. Click on "No Folder" (this shows all the items you just imported that don't have a folder assignment). Click the "Select All" checkbox at the top. Click the three dots (⋮) above the list > Add to Folder. (Note: You’ll need to create the folder first by pressing the + New button). Rinse and Repeat Go back to the 1Password web interface. Deselect the vault you just finished and select the next one. Repeat the iOS export. Because Bitwarden treats these as new "unassigned" items, you can neatly move the next batch into the correct folder. Why this is the optimal way: Passkeys & 2FA: Unlike file exports, CXP moves the actual cryptographic keys for Passkeys and your TOTP seeds. Shared Protocol: Because it uses a modern exchange protocol, misc info and custom fields transfer much more accurately than a messy CSV. Organization: You don't have to manually sort 1,000 items at once. You do it in controlled, vault-to-folder chunks. Hope this helps someone else stuck in the migration process!
SMS indicator on Shared items
Some logins require a verification code sent by text message (SMS) in addition to the password. Our family puts them in the Shared vault anyway, even though only the phone owner can actually use them. It's helpful for everyone to see which accounts exist, and it's sometimes convenient to login on someone else's laptop. It would be nice if there were a clear indicator on the 1password entry itself that the login will require SMS verification, and cannot be used by just anybody. Sure, we could manage it ourselves by adding "SMS" to the title text or putting such entries into a separate vault, but I'd like to see native support in 1password, like a checkbox we can use to flag login entries that require two-factor authentication (2FA).
Incorrect list of cards on bank portal
Hello, My bank (CIBC) has updated their portal. SInce then, the list of numbers (card numbers) proposed by 1Password is the list of credit cards I own, not the list of bank cards. I have updated URLs in my bank card entries to reflect the new navigation at the bank: no change. If I enter my bank card manually, 1password offers to store a new credit card entry... What am I missing ? Martin
Didn't get discount as a new user
Hi there I just created an account and still under the 14 days free period. I would like to subscribe for the Families Plan and everything showing that I'll save 40% but when I am up to the payment page it requires me to agree to pay the $79.07 USD. How can I confirm the 40% off discount will apply as it requires me to agree on the full price without discount??? Thanks Mike
Ticket TEF-28347-798 – Apple-managed account cannot join family plan + app login issue
Hello, I opened support ticket TEF-28347-798 on Tuesday, March 3 at 9:50 AM and verified my email shortly afterward. I also sent follow-up replies later Tuesday evening and again on Thursday afternoon. It is now Friday afternoon (March 6), so it has been nearly a week since the original ticket was opened and I have not yet received a response. My main issue is that my existing 1Password account is managed through the Apple App Store. When I attempt to join a 1Password Family plan, the invitation link always loads “Create your account” instead of linking to my existing account, even when I am already logged in. From what I understand, this likely requires converting the Apple-managed account to a standard 1Password membership so it can join the family plan. Additionally, I am currently unable to sign in to the 1Password app with the family account on my phone, even though the same credentials work on the web. This situation has become pressing because I need to complete a migration of my passwords and currently cannot finish that process. Could someone from the team please help escalate ticket TEF-28347-798 or take a look at the account status? Thank you very much for any assistance.
