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Forum Discussion
1Password for Windows app keeps requiring encryption key transfer
I have a business account that uses SSO for authentication. I am able to authenticate in the browser just fine and use the browser extension with no issues. When I sign in to the Windows app via SSO,...
TimG1P
Moderator
Moderator
It sounds like you may be experiencing a known issue our Development team are actively working on where the 1Password for Windows app will attempt an new SSO sign-in despite an existing account already being added in the app. I'd like ask you each to share a diagnostics report from the 1Password for Windows app with our support team via email to review your logs and confirm whether that is the case:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password-work/1password-for-windows-app-keeps-requiring-encryption-key-transfer/
- Your forum username:
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Thank you for the details TimG1P! I have sent a diagnostics report to support@1password.com.
Your support ticket ID is BEC-16995-249.
- 1P_Dave
Thank you for posting the Support ID! I see that my colleague sent you a reply via email, please continue the conversation there.
-Dave
TimG1P Thank you for your response! I have sent the requested information via email to support@1password.com. The Support ID number I received from Bit Bot is:
ESD-45251-536
Thanks for your help!
- 1P_Dave
Thank you for posting the Support ID! My colleague will send you another reply via email soon, please continue the conversation there.
-Dave
