Forum Discussion

dpike's avatar
dpike
New Contributor
3 months ago

1Password for Windows app keeps requiring encryption key transfer

I have a business account that uses SSO for authentication. I am able to authenticate in the browser just fine and use the browser extension with no issues. When I sign in to the Windows app via SSO,...
authentication
device trust
sso
windows
rickyjonesus's avatar
rickyjonesus
New Contributor
21 days ago

Has this known issue been addressed, I am facing the same problem. 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
20 days ago

rickyjonesus​ 

I'm sorry that you're running into the same issue. We've released improvements in 1Password version 8.11.6 (released August 19th, 2025) that should help avoid this situation. Please update if you're using an older version. 

If you still see the issue even with 8.11.6 or later then I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password-work/1password-for-windows-app-keeps-requiring-encryption-key-transfer/159184/replies/161292
  • Your forum username: rickyjonesus


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

#36340