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barbja's avatar
barbja
New Contributor
2 months ago

1Password keeps asking for password instead of using biometrics

I use 1Password on both Mac and Windows systems.  On these systems, I can no longer unlock 1Password from the browsers with a Mac fingerprint or Windows hello.  It will ask for the fingerprint/hello,...
authentication
browser extension
macos
windows
big_berny's avatar
big_berny
New Contributor
2 months ago

Same here. This happens quite often on my Mac as well. Opening the 1Password macOS app and logging in seems to fix it temporarily, but the issue keeps recurring.

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keeps asking for password instead of using biometrics","id":"message:156964","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password-work/message:156964","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:20813"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password-work"},"conversation":{"__ref":"Conversation:conversation:156964"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156964"},"body@stripHtml({\"truncateLength\":200})":" I use 1Password on both Mac and Windows systems.  On these systems, I can no longer unlock 1Password from the browsers with a Mac fingerprint or Windows hello.  It will ask for the fingerprint/hello,...","body@stringLength":"857","rawBody":"

I use 1Password on both Mac and Windows systems.  On these systems, I can no longer unlock 1Password from the browsers with a Mac fingerprint or Windows hello.  It will ask for the fingerprint/hello, but then that won't work and I'll have to enter my password (again).  I am seeing this behavior on multiple browser implementations (ie Safari, Chrome, Firefox) and, as stated before, on both Windows and Mac.

The behavior seems to happen when I am opening the app too.

I have updated the browser plugins on both systems to no avail.  

I am running version 8.10.78 on my Mac; I'm not sure what is on my Windows system at this time.

This behavior started for me about 3 weeks ago.  Previously, the biometrics would work to unlock 1Password on the browser after I had entered the password somewhere else.

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I use 1Password on both Mac and Windows systems.  On these systems, I can no longer unlock 1Password from the browsers with a Mac fingerprint or Windows hello.  It will ask for the fingerprint/hello, but then that won't work and I'll have to enter my password (again).  I am seeing this behavior on multiple browser implementations (ie Safari, Chrome, Firefox) and, as stated before, on both Windows and Mac.

The behavior seems to happen when I am opening the app too.

I have updated the browser plugins on both systems to no avail.  

I am running version 8.10.78 on my Mac; I'm not sure what is on my Windows system at this time.

This behavior started for me about 3 weeks ago.  Previously, the biometrics would work to unlock 1Password on the browser after I had entered the password somewhere else.

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Same here. This happens quite often on my Mac as well. Opening the 1Password macOS app and logging in seems to fix it temporarily, but the issue keeps recurring.

","body@stringLength":"168","rawBody":"

Same here. This happens quite often on my Mac as well. Opening the 1Password macOS app and logging in seems to fix it temporarily, but the issue keeps recurring.

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