Forum Discussion

barbja's avatar
barbja
New Contributor
2 months ago

1Password keeps asking for password instead of using biometrics

I use 1Password on both Mac and Windows systems.  On these systems, I can no longer unlock 1Password from the browsers with a Mac fingerprint or Windows hello.  It will ask for the fingerprint/hello,...
authentication
browser extension
macos
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

Hello barbja​ and big_berny​! 👋

I'm sorry that you're running into issues when unlocking 1Password in the browser. It sounds like the communication between the desktop app and the browser extension isn't working. Try this: 

  1. Open and unlock the 1Password desktop app.
  2. Click your account or collection at the top of the sidebar and click Settings.
  3. Click Browser.
  4. Turn "Connect with 1Password in the browser" off and then back on.


Then in the browser: 

  1. Open your browser.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Make sure that "Integrate this extension with the 1Password desktop app" is on. 


If that still doesn't work then, when the issue occurs the next time, do you see a green dot in the browser settings page? Or a different colored dot and an error message? Did the issue only start happening recently?

-Dave