Forum Discussion
barbja
2 months agoNew Contributor
1Password keeps asking for password instead of using biometrics
I use 1Password on both Mac and Windows systems. On these systems, I can no longer unlock 1Password from the browsers with a Mac fingerprint or Windows hello. It will ask for the fingerprint/hello,...
1P_Dave
Moderator
2 months agoHello barbja and big_berny! 👋
I'm sorry that you're running into issues when unlocking 1Password in the browser. It sounds like the communication between the desktop app and the browser extension isn't working. Try this:
- Open and unlock the 1Password desktop app.
- Click your account or collection at the top of the sidebar and click Settings.
- Click Browser.
- Turn "Connect with 1Password in the browser" off and then back on.
Then in the browser:
- Open your browser.
- Right-click on the 1Password icon in your browser's toolbar and click Settings.
- Make sure that "Integrate this extension with the 1Password desktop app" is on.
If that still doesn't work then, when the issue occurs the next time, do you see a green dot in the browser settings page? Or a different colored dot and an error message? Did the issue only start happening recently?
-Dave