1Password keeps asking for password instead of using biometrics
I use 1Password on both Mac and Windows systems. On these systems, I can no longer unlock 1Password from the browsers with a Mac fingerprint or Windows hello. It will ask for the fingerprint/hello,...
I'm sorry that you're running into issues when unlocking 1Password in the browser. It sounds like the communication between the desktop app and the browser extension isn't working. Try this:
Open and unlock the 1Password desktop app.
Click your account or collection at the top of the sidebar and click Settings.
Click Browser.
Turn "Connect with 1Password in the browser" off and then back on.
Then in the browser:
Open your browser.
Right-click on the 1Password icon in your browser's toolbar and click Settings.
Make sure that "Integrate this extension with the 1Password desktop app" is on.
If that still doesn't work then, when the issue occurs the next time, do you see a green dot in the browser settings page? Or a different colored dot and an error message? Did the issue only start happening recently?
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keeps asking for password instead of using biometrics","id":"message:156964","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password-work/message:156964","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:20813"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password-work"},"conversation":{"__ref":"Conversation:conversation:156964"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156964"},"body@stripHtml({\"truncateLength\":200})":" I use 1Password on both Mac and Windows systems. On these systems, I can no longer unlock 1Password from the browsers with a Mac fingerprint or Windows hello. It will ask for the fingerprint/hello,...","body@stringLength":"857","rawBody":"
I use 1Password on both Mac and Windows systems. On these systems, I can no longer unlock 1Password from the browsers with a Mac fingerprint or Windows hello. It will ask for the fingerprint/hello, but then that won't work and I'll have to enter my password (again). I am seeing this behavior on multiple browser implementations (ie Safari, Chrome, Firefox) and, as stated before, on both Windows and Mac.
The behavior seems to happen when I am opening the app too.
I have updated the browser plugins on both systems to no avail.
I am running version 8.10.78 on my Mac; I'm not sure what is on my Windows system at this time.
This behavior started for me about 3 weeks ago. Previously, the biometrics would work to unlock 1Password on the browser after I had entered the password somewhere else.
I use 1Password on both Mac and Windows systems. On these systems, I can no longer unlock 1Password from the browsers with a Mac fingerprint or Windows hello. It will ask for the fingerprint/hello, but then that won't work and I'll have to enter my password (again). I am seeing this behavior on multiple browser implementations (ie Safari, Chrome, Firefox) and, as stated before, on both Windows and Mac.
The behavior seems to happen when I am opening the app too.
I have updated the browser plugins on both systems to no avail.
I am running version 8.10.78 on my Mac; I'm not sure what is on my Windows system at this time.
This behavior started for me about 3 weeks ago. Previously, the biometrics would work to unlock 1Password on the browser after I had entered the password somewhere else.
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I'm sorry that you're running into issues when unlocking 1Password in the browser. It sounds like the communication between the desktop app and the browser extension isn't working. Try this:
\n\n
Open and unlock the 1Password desktop app.
\n
Click your account or collection at the top of the sidebar and click Settings.
\n
Click Browser.
\n
Turn \"Connect with 1Password in the browser\" off and then back on.
\n\n
Then in the browser:
\n\n
Open your browser.
\n
Right-click on the 1Password icon in your browser's toolbar and click Settings.
\n
Make sure that \"Integrate this extension with the 1Password desktop app\" is on.
\n\n
If that still doesn't work then, when the issue occurs the next time, do you see a green dot in the browser settings page? Or a different colored dot and an error message? Did the issue only start happening recently?
\n
-Dave
","body@stringLength":"1385","rawBody":"
Hello and ! 👋
\n
I'm sorry that you're running into issues when unlocking 1Password in the browser. It sounds like the communication between the desktop app and the browser extension isn't working. Try this:
\n\n
Open and unlock the 1Password desktop app.
\n
Click your account or collection at the top of the sidebar and click Settings.
\n
Click Browser.
\n
Turn \"Connect with 1Password in the browser\" off and then back on.
\n\n
Then in the browser:
\n\n
Open your browser.
\n
Right-click on the 1Password icon in your browser's toolbar and click Settings.
\n
Make sure that \"Integrate this extension with the 1Password desktop app\" is on.
\n\n
If that still doesn't work then, when the issue occurs the next time, do you see a green dot in the browser settings page? Or a different colored dot and an error message? Did the issue only start happening recently?
\n
-Dave
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