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barbja's avatar
barbja
New Contributor
2 months ago

1Password keeps asking for password instead of using biometrics

I use 1Password on both Mac and Windows systems.  On these systems, I can no longer unlock 1Password from the browsers with a Mac fingerprint or Windows hello.  It will ask for the fingerprint/hello,...
authentication
browser extension
macos
windows
big_berny's avatar
big_berny
New Contributor
2 months ago
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It's Green and says "Connected". I'll check if it still happens.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago
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big_berny​ 

Thanks for the reply. Let me know if you still see the issue and I can help further.

-Dave

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keeps asking for password instead of using biometrics","id":"message:156964","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password-work/message:156964","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:20813"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password-work"},"conversation":{"__ref":"Conversation:conversation:156964"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156964"},"body@stripHtml({\"truncateLength\":200})":" I use 1Password on both Mac and Windows systems.  On these systems, I can no longer unlock 1Password from the browsers with a Mac fingerprint or Windows hello.  It will ask for the fingerprint/hello,...","body@stringLength":"857","rawBody":"

I use 1Password on both Mac and Windows systems.  On these systems, I can no longer unlock 1Password from the browsers with a Mac fingerprint or Windows hello.  It will ask for the fingerprint/hello, but then that won't work and I'll have to enter my password (again).  I am seeing this behavior on multiple browser implementations (ie Safari, Chrome, Firefox) and, as stated before, on both Windows and Mac.

The behavior seems to happen when I am opening the app too.

I have updated the browser plugins on both systems to no avail.  

I am running version 8.10.78 on my Mac; I'm not sure what is on my Windows system at this time.

This behavior started for me about 3 weeks ago.  Previously, the biometrics would work to unlock 1Password on the browser after I had entered the password somewhere else.

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big_berny​ 

\n

Thanks for the reply. Let me know if you still see the issue and I can help further.

\n

-Dave

","body@stringLength":"317","rawBody":"

​ 

\n

Thanks for the reply. Let me know if you still see the issue and I can help further.

\n

-Dave

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It's Green and says \"Connected\". I'll check if it still happens.

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It's Green and says \"Connected\". I'll check if it still happens.

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