Forum Discussion
1Password keeps asking for password instead of using biometrics
I've had similar problems a few times to where it will not actually use the TPM on the PC to store this, and I have to turn that setting off and on again which is a bug.
- 1P_Dave2 months ago
Moderator
I'm sorry that you're running into issues with Windows Hello and TPM, have you made sure to turn on TPM 2.0 on your device? You can find Microsoft's guide here: Enable TPM 2.0 on your PC
If that doesn't work then, so that the team can help further, I'd like to ask you to create a diagnostics report from your Windows PC:
Send a diagnostics report (Windows)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password-work/1password-keeps-asking-for-password-instead-of-using-biometrics/156964/replies/157378
- Your forum username: nel-105
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave