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Forum Discussion
AutoLock Driving Me Insane
On my Windows PC, 1Password is constantly locking prematurely despite the fact I have auto-lock set for the maximum 8 hours. I would prefer it never lock as I live/work alone but that doesn't seem to be an option. I have no idea how to stop the constantly locking many times each day.
3 Replies
Downloading the Windows program and leaving it open seems to have fixed the problem.
- 1P_Gem
Moderator
Hi thetastybits1, I'm glad to hear that installing the desktop app fixed the problem!
We have a known issue at the moment that causes the extension to lock more frequently when the integration setting is enabled but the desktop app isn't installed, and it sounds as if this is what you were running into. I do apologise for the inconvenience caused.
Our developers have been working on a fix, and in the meantime, the recommended workarounds are either installing the desktop app, or disabling "Integrate this extension with the 1Password desktop app" under Settings > General.
If you have any further questions or concerns, let me know!
Issue=BEE-692
- 1P_Gem
Hi thetastybits1,
I understand that you have 1Password set to lock after 8 hours, but it constantly locks prematurely.
To help me better understand the situation, could you answer the questions below for me:
- Which browser do you use?
- Do you have the 1Password desktop app installed as well, or only the browser extension?
- Have you noticed any patterns to when 1Password locks, for example after opening a new browser tab, or after closing and reopening your browser?
I look forward to hearing from you!
