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dw42's avatar
dw42
New Contributor
2 months ago
Solved

Blank screen when using PassKeys connexion on IOS for Google

Hello,

I've a got a similar issue than this one, on my case it happens when I'm using `PassKey` to login.

Authentication gets stuck on iOS with two accounts | 1Password Community

When I want to login into an iOS app which use Google for sign in if use `PassKey` as a method to sign-in nothing will happens and I will be stuck on a blank page.

ios
passkeys
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    dw42​ 

    I'm glad that the workaround helps! We've also now released a fix for the issue in the latest stable version of 1Password for iOS (8.11.3):

    We’ve fixed an issue where the passkey prompt wouldn’t appear on accounts.google.com.

    Instructions on how to update can be found here. 

    -Dave

5 Replies

  • dw42's avatar
    dw42
    New Contributor
    2 months ago

    Hello Dave, thanks for the answer.

    The workaround you suggest is working for me.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      dw42​ 

      I'm glad that the workaround helps! We've also now released a fix for the issue in the latest stable version of 1Password for iOS (8.11.3):

      We’ve fixed an issue where the passkey prompt wouldn’t appear on accounts.google.com.

      Instructions on how to update can be found here. 

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello dw42​! 👋

    I'm sorry that you're running into an issue when using a passkey to sign in to your Google account. I've been able to reproduce the same issue and our team is already testing a fix in the latest beta version of 1Password for iOS (8.11.4-23). 

    For the time being, can you try the following: Dismiss the passkey prompt when it first appears by tapping on the keyboard icon in the prompt and then type in your email address manually. Tap Next and then follow the prompts to sign in with a passkey. Does that allow you to workaround the issue? 

    -Dave

    #39010