Forum Discussion

MNWardrop's avatar
MNWardrop
New Member
10 hours ago

Extension Gets Stuck Saying "Unlocking..."

Within the past week, most of the users at our company have started experiencing an issue with the 1Password browser extension in both Chrome and Edge. After signing into the extension using SSO, th...
browser extension
sso
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 hours ago

Hello MNWardrop​! 👋

I'm sorry that you're seeing an issue where 1Password in the browser locks unexpectedly or gets stuck on an "Unlocking..." prompt. Our development team is aware of the issue and is currently investigating. 

To workaround the issue, until a fix is released, you can choose either of the following options (not both):

  • Install the 1Password desktop app and restart your browser: https://1password.com/downloads/windows
  • Or, if you'd like to avoid installing the desktop app, you can turn off app integration:
    1. Open your browser.
    2. Right-click on the 1Password icon in your browser's toolbar and click Settings. 
    3. Turn off "Integrate this extension with the 1Password desktop app".


We hope to release a fix as soon as possible. 

-Dave

Issue=BEE-692