Help with 1Password SSO Unlock Across Multiple Desktops

Hello ComplianceBBS​! 👋

Thanks for the question! If your users need to sign in to 1Password on a new device when using SSO, they’ll need to use the 1Password app on an existing device to transfer the encryption key. You can read more here :

• Unlock 1Password with SSO on a new device

The requirement to transfer the encryption key from an existing device is fundamental to 1Password's end-to-end encryption that ensures that no one, not your identity provider or 1Password itself, can ever access your organization's information.

Are you using a VDI (Virtual Desktop Infrastructure) environment for these employees? If you are then have you looked into creating a roaming profile that will persist the user's 1Password data as they move from one workstation to another? 

If you persist 1Password data for your users for their user profile then they wouldn't need to setup 1Password again when they sign in on a new workstation using their roaming profile: Use 1Password in a virtual desktop environment

-Dave