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flo-cdblgmbh's avatar
flo-cdblgmbh
New Contributor
10 days ago

Locked out by MFA malfunction

Hey guys,

I got a huge problem here.

I created a new business account for another organization and at the moment my user is the only owner/administrator in this account.

Today I noticed a problem with my MFA configuration because I had different codes created on my smartphone and notebook based on a system time difference by about 1 min.

So I decided to correct the time on my notebook, that woth, smartphone and notebook have the exact same time.

At this moment I was already logged in via browser on my 1password account and was able to renew my MFA authentication.

From now on the MFA code was the same at smartphone and notebook. Looked great.

But...

The 6-digit codes dont work anymore although I confirmed the generated code while renewing the MFA configuration.

Now I cant login to the business accout anymore while there is no other owner/administrator that can start the recovery for my user.

What can I do to remove my MFA configuration or force the system to let me configure a new one while login?

I made the MFA configuration with my main 1password account so there is no device that is fully configured for the affected account.

Thanks.

authentication
msp

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    10 days ago

    Hello flo-cdblgmbh​! 👋

    I'm sorry that you're unable to access your 1Password account, the team and I are here to help. Check again to see if you still have access to the account on one of your devices or browsers, if you do then you can follow these steps to turn off two-factor authentication for your account: If you lose access to your authenticator app or security key

    If you don't have access to your account on any other devices then try checking again that the date, time, and time zone on your device are all accurate for where you are in the world. The exact instructions for doing so vary from device to device, but their controls can usually be found in your device settings. The Time.is website can help you verify the accuracy of your date, time and time zone settings.

    If that still doesn't help then I recommend sending an email to support@1Password.com so that our support team can look into this further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 

    -Dave