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kp_janicekang's avatar
kp_janicekang
New Contributor
2 months ago

Selecting a vault from the Vaults list doesn't actually open the vault, opens "All Vaults"

I use 1Password for business. When I login and navigate to Vaults from the right-hand menu, then select a specific vault and click "Open Vault", it just takes me to "All Vaults". I can then use the dropdown menu on the far left to open the specific vault I need, but this is really annoying for me and I don't understand why it doesn't work the first time. Does anyone else have this problem?

3 Replies

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager

    Hi kp_janicekang​, thanks for writing in!

    Just to confirm, are you seeing this behavior when you're signed in on the 1Password website? I'd also like to ask if your organization has numerous vaults, say over 50? Thanks again!

    • kp_janicekang's avatar
      kp_janicekang
      New Contributor

      Yes, on the 1Password website. And yes, we definitely have over 50 vaults.

      • 1P_Timothy's avatar
        1P_Timothy
        Icon for Community Manager rankCommunity Manager

        Thanks for confirming that kp_janicekang​.

        I suspect the behavior you're seeing is related to a bug we're investigating where the vault view will open to all vaults instead of the specific vault when numerous vaults are in use (the magic number we found is 66). I've gone ahead and added you as an affected user.

        For the time being, selecting a specific vault from the dropdown as you described is likely the best workaround on the 1Password website. My apologies for the trouble here.

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