Unable to Link Personal Account to Family Plan

Hi David35​, thanks for joining our community!

I tried to activate my free family account and link my personal account to it, but I wasn’t able to, and I no longer see this option in the UI.

Just a point of clarification here, a 1Password Business account can include access to a free 1Password Families account. This can be a new or existing family account, but it does not apply to individual accounts and there's no way to link an individual account to a family account. If you have an individual account what I'd typically recommend is upgrading it to a family account, then linking it  to your business account. 

To help with next steps, do you recall what type of account your personal account is? Did you create a new family account when trying to activate the free account? If you follow the steps Tom shared (thanks Tom!) do you see the option to link/unlink an account?

Thanks again!

Hi David35​ 

Log into your 'work' account using your webbrowser (or through the app, manage accounts -> work account -> dots-button -> more settings). And go to your profile / manage account and see what's available at '3' in the picture - for obvious reasons I can't show you the 'how to link' page :)