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David35's avatar
David35
New Contributor
1 month ago

Unable to Link Personal Account to Family Plan

I have a business account and a personal account. With my business account, I’m supposed to have a free family account.

I tried to activate my free family account and link my personal account to it, but I wasn’t able to, and I no longer see this option in the UI.

Can I reactivate my family account, and if so, how?

Can I link my personal account to this family account?

Thank you for your help.

discussion

4 Replies

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi David35​, thanks for joining our community!

    I tried to activate my free family account and link my personal account to it, but I wasn’t able to, and I no longer see this option in the UI.

    Just a point of clarification here, a 1Password Business account can include access to a free 1Password Families account. This can be a new or existing family account, but it does not apply to individual accounts and there's no way to link an individual account to a family account. If you have an individual account what I'd typically recommend is upgrading it to a family account, then linking it  to your business account. 

    To help with next steps, do you recall what type of account your personal account is? Did you create a new family account when trying to activate the free account? If you follow the steps Tom shared (thanks Tom!) do you see the option to link/unlink an account?

    Thanks again!

    • David35's avatar
      David35
      New Contributor
      1 month ago

      I do see the option to unlink my family account but the only account available in the UI is my business one. I cant switch to my family one. Is there something I'm missing ? Shall I unlink my family account ?

       

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        1 month ago

        David35​ 

        Thanks for the reply. It looks like you're already linked your 1Password Families membership to your 1Password Business account. To sign into your 1Password Families account follow these steps: 

        1. Open a new tab in your browser.
        2. Go to: https://start.1password.com/signin
        3. Scroll down and click Sign in to another account.
        4. Enter the account credentials for your 1Password Families account.


        Let me know if that doesn't work or if I misunderstood. 

        -Dave

  • Tom's avatar
    Tom
    Bronze Expert
    1 month ago

    Hi David35​ 

    Log into your 'work' account using your webbrowser (or through the app, manage accounts -> work account -> dots-button -> more settings). And go to your profile / manage account and see what's available at '3' in the picture - for obvious reasons I can't show you the 'how to link' page :)