This is happening again on our older MacBook Pro running Big Sur (latest version for this machine). Works on my account but not on my wife's account. 1Password 8 just quits on her account. On Big Sur 11.7.2.
Tried the chmod commands above without success for her account.
I'm sorry to hear you're experiencing this issue but it's good to hear those steps above helped. I'll add you to the issue tracker we have for this, and you can follow the same steps above if it does happen again on your Mac.
I have this same issue with Big Sur 11.7 and 1P 8.9.4 on an Intel MacBook Pro. I can open 1Password desktop ok but not my wife from her account. The problem does not occur on a new M1 MacBook Pro.
Changed permissions as in the instructions above and it now works.
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8 not working in some Mac user accounts -- AGAIN :-(","id":"message:63488","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:16888"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:63488"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:63488"},"body":"
Dear 1Password Support,
\n\n
Evidently v8.9.4 did not fix the issue in which 1Password wouldn't open in some Mac user accounts, which I raised with you around August 25, 2022.
\n\n
If you'll recall, you folks kindly emailed me this command line fix (to be executed in Terminal.app):
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1Password 8 not working in some Mac user accounts -- AGAIN :-(","moderationData":{"__ref":"ModerationData:moderation_data:63496"},"body":"
Here is a link to download version 7.9.8 for all those who have problems with version 8:
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Thinking of reverting back to version 7 which was working well. \nLater reverted to version 7 and works fine.
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This is happening again on our older MacBook Pro running Big Sur (latest version for this machine). Works on my account but not on my wife's account. 1Password 8 just quits on her account. On Big Sur 11.7.2. \nTried the chmod commands above without success for her account.
Application Specific Information: \ndyld: launch, loading dependent libraries
\n\n
Dyld Error Message: \n dyld: Using shared cache: A54089A8-DC14-315F-BBD9-40548CBAE804 \nLibrary not loaded: @rpath/libffmpeg.dylib \n Referenced from: /Applications/1Password.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework \n Reason: image not found
\n\n
Part 2 following.
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Hi @errolwags:
\n\n
I'm sorry to hear you're experiencing this issue but it's good to hear those steps above helped. I'll add you to the issue tracker we have for this, and you can follow the same steps above if it does happen again on your Mac.
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I have this same issue with Big Sur 11.7 and 1P 8.9.4 on an Intel MacBook Pro. I can open 1Password desktop ok but not my wife from her account. The problem does not occur on a new M1 MacBook Pro.
\n\n
Changed permissions as in the instructions above and it now works.
\n\n
Errol
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Thanks for following up. We're still investigating the cause of this, but the commands should get you sorted out again if it does occur again.
\n\n
Jack
\n\n
ref: dev/core/core#14740
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